IT support technician

Recrutement; Quebec; On-site; CAD 45,000 - 65,000; Full time

Job summary

Une entreprise en pleine croissance recherche un technicien support IT pour répondre aux demandes de support des utilisateurs et assurer le développement technologique des équipements. Vous participerez à la gestion des projets informatiques tout en offrant un service client exceptionnel. Ce poste offre de grandes opportunités de croissance et un environnement de travail valorisant le bien-être de l'équipe.

Benefits

Horaire flexible

Activités sportives remboursées

Club social actif

Congés personnels

Salaire compétitif et avantages

Qualifications

• Démontrer rigueur, autonomie et initiative.
• Avoir un bon sens de l'organisation et de la planification.
• Maîtriser les compétences en communication, orale et écrite.

Responsibilities

• Répondre aux demandes de support informatique des utilisateurs.
• Analyser les besoins de dépannage et fournir des solutions appropriées.
• Assurer la maintenance et le développement technologique des équipements IT.

Skills

Rigueur

Autonomie

Sens du service client

Organisation

Communication orale

Communication écrite

Job description

Our firm is currently looking for a IT support technician in one of our four offices, namely, Saint-Georges, Sainte-Marie, Lévis (Saint-Romuald sector) or Thetford Mines. With us, growth opportunities are waiting for you!

Under the supervision of the Director of IT Services, as an IT Support Technician , you will :

• Respond to user IT support requests;
• Analyze troubleshooting needs, identify the problem and provide the appropriate solution;
• Ensure the maintenance and technological development of the IT equipment by deploying updates and upgrades to the key IT tools and applications of our users' workstations;
• Be involved in managing company risks, as well as security, breakdowns and delays that our users may experience;
• Collaborate and participate in different IT projects;
• Ensure an excellent level of customer service.

The ideal profile of our future colleague :

• Demonstrate rigor, autonomy and initiative;
• Have a strong sense of customer service;
• Demonstrate a good sense of organization and work planning;
• Have a good team spirit;
• Have good oral and written communication skills.

Conditions of happiness at BVA :

There is more to life than work. This is why, at BVA, we value the happiness and fulfillment of our team as much as professional excellence.

We invest in :

• Your potential
• Your career

To do this, we offer you :

• A schedule of 37.5 hours / week
• A flexible schedule and a reduced schedule in summer to 4 days a week
• Paid overtime
• Sports activity allowances
• A very active social club
• Days for personal reasons (illness and mobile)
• Competitive salary and benefits
• Contagious laughter and a career that will propel you to unparalleled heights!

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