IT Support Technician

SysGen Solutions Group; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading IT services company based in Calgary is looking for an IT Support Technician to join the SysGenius Team. You will be responsible for monitoring systems, generating reports, and providing user support to both employees and clients. The ideal candidate will have a diploma in Computer Science or Information Technology and strong troubleshooting skills. The role offers a competitive salary, a hybrid work schedule, and numerous perks including paid training and opportunities for career growth.

Benefits

Competitive salary plus performance-based compensation

Unique Double Dip vacation program

Comprehensive benefits

Work-life balance with hybrid work schedule

Fun team-building activities

Paid training and development

Qualifications

• Basic computer troubleshooting experience.
• Effectively prioritize and manage multiple tasks.
• Willingness to learn and develop skills.

Responsibilities

• Monitor, maintain, and generate reports for system and backup health for multiple client sites.
• Check events, logs, alerting & triage technicians to critical technical issues.
• Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices.

Skills

Basic understanding of server and network environments

Ability to support Windows operating systems

Ability to provide a great customer service experience

Strong troubleshooting skills

Ability to support Microsoft Office Applications including Office 365

Education

Diploma or Degree in Computer Science or Information Technology

Job description

From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.

Our SysGenius Team is hiring an IT Support Technician. The SysGenius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for SysGen employees, and assisting our Managed Services clients as directed.

At SysGen, you’re not just starting a job; you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.

Life at SysGen - Perks & Benefits (What’s in it for you?)

• Earn More: Competitive salary plus performance-based compensation.
• Vacation Your Way: Take advantage of our unique Double Dip vacation program.
• Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
• Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
• Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip (the trip last time it was to Mexico!)
• Grow Your Career: Paid training and development to help you level up.
• Make Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.
• Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:

• Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
• Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
• Canada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
• Alberta’s Top 75 Employers (3 Years)
• Canada’s Top Growing Companies by The Globe and Mail (3 Years)

Key Responsibilities:

• Monitor, maintain, and generate reports for system and backup health for multiple client sites.
• Check events, logs, alerting & triage technicians to critical technical issues.
• Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices.
• Check status of Managed Security client environments using monitoring tools.
• Generate reports for client facing staff, business managers, and security leaders.
• Desktop set up, moving equipment, and basic trouble shooting for internal staff.

Knowledge and Skill requirements:

• Basic understanding of server and network environments.
• Ability to support Windows operating systems.
• Ability to support Microsoft Office Applications including Office 365 – an asset.
• Familiarity with backup solutions, Anti-Virus, Anti-Malware - an asset.
• Basic technical training (CompTIA or Equivalent) – an asset.
• Willingness to learn and develop skills.
• Basic computer troubleshooting experience.
• Effectively prioritize and manage multiple tasks.
• Ability to provide a great customer service experience in person and on the phone (good communication skills).
• Strong troubleshooting skills.
• Diploma or Degree in Computer Science or Information Technology.

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.