IT Support Specialist

Accesstech Engineering; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Alberta is seeking an IT Support Specialist to manage daily IT services and asset oversight. Responsibilities include resolving technical issues, maintaining IT hardware inventory, and onboarding new users. Strong collaboration with vendors is crucial. Applicants should be ready to work in a dynamic IT environment with a focus on user support and security enhancement.

Responsibilities

• Offer daily essential IT support and services to users.
• Oversee IT assets and onboarding processes.
• Collaborate with vendor support teams for technical problems.
• Maintain and update the inventory of IT hardware.
• Identify and manage IT opportunities and challenges.
• Set up and configure facial recognition devices.

Job description

Offer daily essential IT support and services to our users, addressing a range of IT-related issues such as internet connectivity, printers, computer hardware, audio-visual equipment, software and others.

Oversee IT assets, software licenses, and the IT onboarding/offboarding processes

Collaborate with vendor support teams to resolve technical problems within the desktop environment.

Regularly maintain and update the inventory of essential IT hardware and equipment, including computers, monitors, printers, network devices and more.

Identify and manage IT opportunities, risks, and challenges related to IT user help desk operations.

Set up and configure facial recognition devices to enable secure access to office premises.

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