IT Support & Service Delivery Manager

TD; Canada; On-site; CAD 91,000 - 137,000; Full time

Job summary

A leading financial institution in Toronto is seeking an experienced professional for an IT service management role. This position involves overseeing incident investigations, managing IT operations, and driving service improvements. The ideal candidate should have over 7 years of relevant experience, strong leadership skills, and a deep understanding of client needs. The compensation range is competitive, offering between 91,200 and 136,800 CAD annually.

Benefits

Health and well-being benefits

Retirement programs

Paid time off

Career development opportunities

Qualifications

• 7+ years relevant experience in technology management.
• Experience in managing IT service delivery and operations.
• Strong background in IT solutions and client relationship management.

Responsibilities

• Oversee detailed investigations of incidents and manage remediation plans.
• Drive and manage a highly effective controls environment.
• Work with clients to prepare comprehensive IT solutions.

Skills

Leadership

Technical Guidance

Problem Resolution

Communication

Project Management

Education

Undergraduate degree or Technical Certificate

Graduate degree, preferred

Job description

A leading financial institution in Toronto is seeking an experienced professional for an IT service management role. This position involves overseeing incident investigations, managing IT operations, and driving service improvements. The ideal candidate should have over 7 years of relevant experience, strong leadership skills, and a deep understanding of client needs. The compensation range is competitive, offering between 91,200 and 136,800 CAD annually.