IT Support Analyst (Tier 1)

LaPrairie Group of Companies; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A construction company is seeking an IT Support Analyst in Calgary, Alberta, responsible for providing technical support and maintaining business systems. Ideal candidates should possess a degree in IT or a related field and have strong customer service and problem-solving skills. This position offers career growth potential into Tier 2 IT support or related roles.

Benefits

Competitive wages

Health and Wellness benefit plan

On-the-job training

Inclusive team culture

Qualifications

• 1+ year of IT support/helpdesk experience preferred.
• Familiarity with helpdesk practices is crucial.
• Strong communication and documentation skills are required.

Responsibilities

• Act as the first point of contact for IT support requests.
• Provide troubleshooting for hardware and software issues.
• Support end-user devices and participate in on-call support rotation.

Skills

Customer service orientation

Problem-solving

Organized and detail-oriented

Interpersonal skills

Education

Degree, Diploma, or certificate in IT or related field

Tools

Windows 10/11

Microsoft 365

Active Directory

Job description

LaPrairie Group of Companies is seeking an IT Support Analyst (Tier 1) to join our IT team. As the first point of contact for technical support across the organization, you will be responsible for troubleshooting day‑to‑day technology issues, supporting our in‑house business systems, and contributing to basic cybersecurity practices that help safeguard our systems and data. The ideal candidate will bring strong customer service skills, a willingness to learn, and the ambition to grow into broader IT and business systems responsibilities.

LaPrairie Group of Companies is a family‑owned, diverse group of construction companies that have been in business for over 40 years in Western Canada. We are one of Canada’s largest independently owned mobile‑crane companies, experts in oilfield trucking, heavy‑hauling and picker truck services, specialists in proppant mining and production, and a major road construction and maintenance contractor.

Key Responsibilities

Technical Support

• Act as the first point of contact for IT support requests via phone, email, or ticketing system.
• Provide troubleshooting and resolution for hardware, software, and user account issues (Windows, Office 365, Active Directory, mobile devices).
• Support end‑user devices including laptops, desktops, tablets, and mobile phones.
• Perform basic networking troubleshooting (Wi‑Fi, VPN, printers, connectivity).
• Assist with PC imaging, setup, and deployment for new hires and hardware refreshes.
• Contribute to the IT knowledge base by documenting solutions and common issues.
• Participate in an on‑call support rotation with guidance from senior IT staff.
• Provide support for remote offices, including occasional travel (<5%).

Business Systems Support

• Learn and develop working knowledge of
  in‑house and business line applications.
• Provide Tier 1 support for business systems, including:
  • Assisting users with navigation, functionality, and common issues.
  • Logging and triaging bugs, escalating to Business Systems or Development teams when required.
  • Documenting recurring issues and creating user‑friendly guides.
• Collaborate with business units to understand workflows and ensure systems are being used effectively.
• Support business system rollouts, updates, and training sessions.
• Identify opportunities to improve business system support processes and contribute feedback to the Business Systems team.

Cybersecurity Awareness & Support

• Assist in enforcing password and account security practices (multi‑factor authentication, resets, lockouts).
• Support endpoint security tools (antivirus, device encryption, patching compliance).
• Identify and elevate suspicious activity or phishing attempts reported by users.
• Monitor and release quarantined email messages in accordance with security policies, escalating suspicious cases as needed.
• Help ensure users follow acceptable use and data protection policies.
• Contribute to basic security awareness by guiding users on safe computing practices.

Qualifications & Skills

• Degree, Diploma, or certificate in Information Technology, Computer Science, or related field (or equivalent work experience).
• 1+ year of IT support/helpdesk experience preferred; strong recent grads will be considered.
• Familiarity with Windows 10/11, Microsoft 365, Active Directory, and helpdesk practices.
• Exposure to business applications (ERP, HR, CRM, or custom in‑house systems) is an asset.
• Strong customer service orientation and interpersonal skills.
• Ability to learn new systems quickly and adapt to changing business needs.
• Strong problem‑solving skills.
• Solid documentation and communication skills.
• Organized and detail‑oriented, with the ability to prioritize and re‑prioritize multiple support requests as situations change.

This role provides exposure to IT support, business systems, and cybersecurity fundamentals, offering a strong foundation for career growth. Successful candidates can advance into Tier 2 IT Support, Business Systems Specialist, or Cybersecurity Analyst roles depending on their strengths and interests.

What we offer

• Competitive wages and Health and Wellness benefit plan.
• On‑the‑job training with additional learning opportunities.
• An inclusive and supportive team culture.
• Company events and parties.
• And much more!

Interested candidates are invited to submit their application, including a resume and cover letter. Only shortlisted candidates will be contacted for further steps in the selection process.