IT Support Analyst - 1st/2nd Line, On-Call

Thunder Bay Regional Health Sciences Centre; Northwestern Ontario; On-site; CAD 37,000 - 45,000; Full time

Job summary

A regional health organization in Northwestern Ontario is seeking an IT Support Analyst to provide Tier 1 and Tier 2 support, troubleshooting software and hardware issues for staff and physicians. The position requires strong technical knowledge, customer service skills, and the ability to manage competing priorities. A relevant diploma or degree is required along with 2 years of experience. Salary range is $37,846 to $44,526.

Qualifications

• 2 years equivalent work experience.
• Desirable Certifications: ITIL Foundations, CompTIA N+.
• Knowledge of data privacy practices and laws.

Responsibilities

• Deliver first and second level IT support for hardware, software, and applications.
• Provide in-person desktop support.
• Participate in IT related projects.

Skills

Technical knowledge of network and device operating systems

Strong analytical skills

Excellent communication skills

Customer-focused attitude

Education

College diploma or university degree in computer science

Tools

Meditech software

Job description

A regional health organization in Northwestern Ontario is seeking an IT Support Analyst to provide Tier 1 and Tier 2 support, troubleshooting software and hardware issues for staff and physicians. The position requires strong technical knowledge, customer service skills, and the ability to manage competing priorities. A relevant diploma or degree is required along with 2 years of experience. Salary range is $37,846 to $44,526.