IT Support

National Engineered Fasteners Inc.; Breslau; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider in Breslau is seeking an experienced IT Support Specialist to join their team. The successful candidate will provide technical support, install and configure hardware and software, and maintain computer systems. Applicants should have a strong background in IT, excellent communication skills, and the ability to work effectively both independently and as part of a team. This position requires in-office presence five days a week.

Qualifications

• 2+ years of experience in IT support considered an asset.
• Knowledge of hardware and software installation, troubleshooting, and maintenance.
• Able to diagnose and resolve technical issues.

Responsibilities

• Manage ticketing system and provide technical assistance.
• Install, configure, and troubleshoot hardware and software.
• Monitor and maintain computer systems and networks.

Skills

Technical support

Troubleshooting

Communication skills

Teamwork

Prioritization

Education

Bachelor's degree in Information Technology or related field

Tools

Windows

Office 365

Smartsheet

ERP systems

WMS

EDI systems

SQL languages

Job description

IT Support Specialist

We are seeking an IT Support Specialist to join our IT team and provide technical support for our computer systems. The successful candidate will have a strong understanding of IT principles and the ability to troubleshoot hardware and software problems. The IT Support Specialist will provide technical assistance to our staff, install and configure hardware and software, and maintain our computer systems. As well as assist the Business Transformation / IT Manager with additional responsibilities as assigned. This position will be required in office 5 days a week to support the needs of the business.

Essential Responsibilities

• Managing ticketing system
• Provide technical assistance to staff on hardware and software issues
• Install, configure, and troubleshoot hardware and software
• Monitor and maintain computer systems and networks
• Set up and maintenance of accounts and user profiles
• Respond to and diagnose technical hardware and software issues
• Research and recommend new technologies/solutions
• Create and maintain documentation of technical processes
• Follow up with users to ensure their technical issues have been resolved
• Onboarding of customers and maintenance of EDI platform
• Assist IT Manager with new project rollouts
• Assist with cyber security improvements and maintenance
• Assist with rollout and maintenance of website, marketing, and E-commerce
• Assist Business Transformation / IT Manager with other duties as assigned

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field considered an asset
• 2+ years of experience in IT support considered an asset
• Knowledge of hardware and software installation, troubleshooting, and maintenance
• Able to diagnose and resolve technical issues
• Excellent communication and interpersonal skills
• Able to work independently and as part of a team
• Able to prioritize tasks and manage multiple projects simultaneously
• Knowledge of Windows, Office 365, Smartsheet, ERP, WMS, and EDI systems considered an asset
• Knowledge of SQL languages considered an asset
• Ability to work outside of normal business hours as needed

Company Overview

National Engineered Fasteners Group (NEF) is a firm dedicated to providing innovative and cost-effective engineered fastening solutions to global manufacturers. Founded in 1996 by owners and staff with extensive fastener experience, NEF has established both exclusive and non-exclusive distribution relationships with many leading North American and European manufacturers. NEF offers over 50,000 different fasteners and fastener-related tools, including both standard and non-standard custom-manufactured engineered items, from office and warehouse facilities in Breslau.

Factory-trained staff with years of fastener experience provides customers with personal and professional service, supported with a national network of factory sales representatives.

NEF Commitment

NEF is committed to providing our customers with the proper fastening solutions. We will supply quality products at competitive prices, delivered on time, supported with a high level of customer service and handled by product-knowledgeable staff.

About Distribution Services Group

Distribution Solutions Group (DSG) is a best-in-class specialty distribution company providing high touch, value-added distribution solutions to the maintenance, repair and operations (MRO), original equipment manufacturer (OEM) and the industrial technologies markets. DSG was formed through the strategic combination of Lawson Products, a leader in MRO distribution of c-parts, Gexpro Services, a leading global supply chain services provider to manufacturing customers, and TestEquity, a leader in electronic test and measurement solutions.

Through its collective businesses, DSG is dedicated to helping customers lower their total cost of operation by increasing productivity and efficiency with the right products, expert technical support and fast, reliable delivery to be a one-stop solution provider. DSP serves 120,000+ long-standing customers in several divers end markets supported by more than 3,000 dedicated employees and strong vendor partnerships. DSG ships from strategically located distribution and service centers to customers in North America, Europe, Asia, South America and the Middle East.