IT Specialist: AI Tools, Onboarding & Knowledge Hub

Ambyint

Calgary

Hybrid

CAD 75,000 - 110,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive compensation

Hybrid work environment

Job summary

Ambyint, a SaaS company building an Industrial IoT platform for autonomous operations, seeks an IT Specialist to own and support digital systems across the org. You’ll administer Google Workspace, Slack, Jira/Confluence, manage onboarding/offboarding, and drive AI tool adoption while ensuring security, governance and scalable knowledge environments.

You will build simple guides, train users, and continuously improve the technology stack to support productive workflows in a hybrid work setting.

Qualifications

Diploma or degree in Information Technology, Information Systems, Business Technology, Computer Science, or a related field is preferred.
Minimum 3 years of experience in systems administration, IT operations, SaaS administration, business systems, or a similar hands-on technology support role.
Strong working knowledge of Google Workspace, Slack, Atlassian/Jira and Confluence is preferred.
Experience administering user access and permissions, employee onboarding/offboarding workflows, knowledge platforms, software licenses and workplace AI tools is strongly valued.
The successful candidate is highly organized, service-oriented, technically curious and able to translate technology into simple solutions and training for employees.

Responsibilities

Systems Administration and User Support
Manage users, groups, permissions, access requests, configurations and routine troubleshooting.
Act as the first point of contact for employee system and application support and coordinate escalations with external vendors when required.
Employee Onboarding & Offboarding
Own the systems component of employee onboarding, role changes and offboarding.
Set up and remove accounts, permissions, groups and application access; coordinate equipment and access requirements as applicable; maintain onboarding checklists; and ensure employees have the tools, access and information needed to be productive from day one.
Intranet & Knowledge Management
Build, organize and maintain a user-friendly company intranet and centralized knowledge environment.
Establish clear information architecture, ownership and governance; improve how employees find policies, processes, templates and resources; and support Confluence as a scalable source of organizational knowledge.
AI Enablement & Automation
Support responsible adoption of AI tools, with strong familiarity using Claude and other workplace AI solutions.
Identify practical use cases, build workflows and lightweight automations, create guidance and reusable prompts, and help teams use AI to improve productivity while following company privacy, security and data-handling expectations.
Training, Documentation & Adoption
Create simple system guides, FAQs, standard operating procedures and training materials.
Deliver onboarding and ongoing training for core platforms and new functionality, and help employees build confidence using company technology effectively.
System Governance & Continuous Improvement
Maintain system inventories, licenses, vendor information, access standards and documentation.
Support software renewals and license optimization, identify gaps or duplication across the technology stack, recommend improvements, and partner with leaders to ensure systems remain scalable, well governed and aligned with business needs.