IT Specialist

CD Projekt; Vancouver; On-site; CAD 74,000 - 103,000; Full time

Job summary

A leading gaming company is hiring an IT Helpdesk Specialist to support its Vancouver office. The role involves providing reliable IT support to developers and designers, troubleshooting various IT issues, and managing support tickets. Candidates should have at least 2 years of experience and strong problem-solving skills. The position offers a competitive annual salary and various company benefits, including healthcare and paid leave.

Benefits

Company-paid medical healthcare

Free mental health support

Paid leave — 20 days per year

RRSP with employer matching

Menstrual leave

Support for working parents

Trainings and workshops

Dog-friendly office

International working environment

No dress-code

Qualifications

• Minimum 2 years’ experience in a similar position.
• Basic knowledge of network devices.
• Experience with IT service management systems and ticketing tools.
• Advanced knowledge of Windows and Apple’s OS.
• In-depth knowledge of PC hardware.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication skills.

Responsibilities

• Provide support to End Users through all available channels.
• Troubleshoot and resolve technical problems related to IT devices.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets.
• Collaborate with IT teams to implement and maintain solutions.

Skills

Problem-solving skills

Customer service skills

Analytical skills

Attention to detail

Tools

ServiceNow

Jira

Zendesk

Job description

Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Helpdesk Specialist to join our Boston office. In this role, you’ll be a go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.

Responsibilities:

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher-level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Researching new solutions that will improve our everyday work in the organization.

Qualifications

• Minimum 2 years’ experience in a similar position.
• Basic knowledge of network devices (configuration and administration).
• Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
• Advanced knowledge of Windows and Apple’s OS.
• In-depth knowledge of a PC's hardware.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Meticulousness in performing given tasks.

Additional Information

The application window for this position will close by 04/30/2026.

This job requires working in Vancouver, BC.
Working mode: in-office in a full-time capacity.

• Company-paid medical healthcare (dental, vision, and mental).
• Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars.
• Paid leave — 20 days of holiday per year (26 days after two years).
• RRSP with employer matching.
• Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.
• Trainings, lectures, and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available.
• A welcome pack filled with goodies — to help you feel right at home once you join the team.

Life in the Office

• Dog-friendly office — bring your pooch with you and look after them while working! There’s always a furry friend or two to meet.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• No dress-code — we like to keep it casual.

This position is a new role.

Estimated pay range for this position: $74,700 - $102,700 CAD annually

At CD PROJEKT RED compensation for our roles in North America are determined based on competitive market data, geographic location, and individual factors tied to business needs. The base pay range is subject to change and may be modified in the future. Final offers are dependent on job-related factors like experience, qualifications, and location.

If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click here to report them anonymously.

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Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!