IT Services & Infrastructure Lead

ROSS; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology service provider in Toronto is seeking a Service & Infrastructure Coordinator to lead a technical team in IT operations. This role involves managing service desk requests, maintaining infrastructure, and creating documentation. Candidates should have a degree in Computer Science and at least 3 years of IT Operations Management experience, with strong skills in data networking, Microsoft Office, and SQL. The position offers a dynamic work environment and the opportunity to drive improvements in IT processes.

Qualifications

• Minimum 3 years of experience in IT Operations Management with staff supervision.
• Experience coordinating operations effectively.
• Ability to troubleshoot infrastructure events.

Responsibilities

• Coordinate the resolution of issues in the ITSD ticket system.
• Supervise maintenance of the computer room environment.
• Create and maintain documentation for IT operations.

Skills

Data networking concepts (LAN & WAN)

Microsoft Office Applications

Relational database management systems (SQL)

Data warehousing concepts

Privacy legislation knowledge

Education

Undergraduate university degree in Computer Science or equivalent

Job description

A leading technology service provider in Toronto is seeking a Service & Infrastructure Coordinator to lead a technical team in IT operations. This role involves managing service desk requests, maintaining infrastructure, and creating documentation. Candidates should have a degree in Computer Science and at least 3 years of IT Operations Management experience, with strong skills in data networking, Microsoft Office, and SQL. The position offers a dynamic work environment and the opportunity to drive improvements in IT processes.