IT Service Technician - Frontline Onsite Support

TLC Solutions; City of Langley; On-site; CAD 45,000 - 65,000; Full time

Job summary

A technology service provider in Langley is seeking a Services Technician responsible for frontline technical support and client onsite assistance. The position requires 2 years of IT support experience, 1 year of customer service, and preferred certifications such as Network+ and A+. Candidates must be legally allowed to work in Canada and capable of travelling to client sites as necessary. This role involves documenting systems, resolving support requests, and working independently.

Qualifications

• 2+ years of IT support or education.
• 1+ year of customer service experience.
• Preferred to have Network+, A+, Server+ certifications.

Responsibilities

• Supply exceptional IT service on all supported communication platforms.
• Document new and changing systems and processes.
• Provide client onsite support.

Skills

IT support experience

Customer service

Networking fundamentals

Education

2 Years IT support or education

Tools

Windows Server 2012-2022

Microsoft 365 administration

Job description

A technology service provider in Langley is seeking a Services Technician responsible for frontline technical support and client onsite assistance. The position requires 2 years of IT support experience, 1 year of customer service, and preferred certifications such as Network+ and A+. Candidates must be legally allowed to work in Canada and capable of travelling to client sites as necessary. This role involves documenting systems, resolving support requests, and working independently.