IT Service Desk Specialist - Enterprise Support (Hybrid)

Morningstar; Toronto; Hybrid; CAD 60,000 - 89,000; Full time

Job summary

A financial services company in Toronto is seeking an IT Service Desk support analyst to manage support for about 1000 employees. The role requires experience in a large corporate environment, strong troubleshooting skills, and a proactive attitude. Responsibilities include customer service via multiple channels, managing ticket support, and providing hardware/software assistance. The position offers a base salary range of $60,023 to $88,054 and is part of a hybrid work environment, ensuring flexibility and collaboration with global colleagues.

Benefits

Flexible working hours

Incentive target percentage of 7.5%

Qualifications

• Service Desk experience in a large corporate environment.
• Customer service experience in a busy environment.
• Strong written and oral communication skills.

Responsibilities

• Providing excellent customer service to our employees.
• Ticket management support for our employees.
• Multi-factor authentication administration.

Skills

Service Desk experience

Customer service experience

Windows and Mac support

Active Directory & Azure Active Directory

Troubleshooting skills

Leadership and project management skills

Education

Certification related to IT support

Tools

Zoom

Office 365

Job description

A financial services company in Toronto is seeking an IT Service Desk support analyst to manage support for about 1000 employees. The role requires experience in a large corporate environment, strong troubleshooting skills, and a proactive attitude. Responsibilities include customer service via multiple channels, managing ticket support, and providing hardware/software assistance. The position offers a base salary range of $60,023 to $88,054 and is part of a hybrid work environment, ensuring flexibility and collaboration with global colleagues.