IT Service Desk & Software Enablement Specialist

Challenger Motor Freight Inc; Cambridge; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading North American freight transportation company is seeking a Service Desk Technician & Software Enablement. This role involves providing technical support to users, resolving IT issues promptly, and maintaining high customer satisfaction. Candidates should have a post-secondary degree in IT and relevant experience in a Microsoft environment. Join a dynamic team devoted to growth and success.

Benefits

Competitive and comprehensive total rewards package

Continuous learning environment

Professional memberships support

Qualifications

• 1-2 years of relevant work experience in a Microsoft Windows/Office 365 environment.
• Prior work experience with Windows 11 Desktop and Microsoft Office Suite.
• Industry certifications such as CompTIA A+, ITIL, or Microsoft certificates are a plus.

Responsibilities

• Provide front-line technical support to end-users across the organization.
• Resolve IT issues while maintaining high customer satisfaction.
• Document incidents and maintain an inventory of IT assets.

Skills

Troubleshooting software issues

Detail-oriented

Communication skills

Problem-solving skills

Education

Post-secondary degree or diploma in Information Technology

Tools

Active Directory

Confluence

Jira Service Desk

Microsoft Intune

Job description

A leading North American freight transportation company is seeking a Service Desk Technician & Software Enablement. This role involves providing technical support to users, resolving IT issues promptly, and maintaining high customer satisfaction. Candidates should have a post-secondary degree in IT and relevant experience in a Microsoft environment. Join a dynamic team devoted to growth and success.