IT Service Desk Agent — Frontline Support & Access Mgmt

De Havilland Aircraft of Canada Limited; Fort Erie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading aerospace manufacturing company located in Fort Erie, Ontario, is seeking a technical support professional. The role involves providing first-level IT support, managing workload against KPIs, and enhancing service quality. Ideal candidates will have a Bachelor's degree and experience in desktop support. This opportunity is part of a stable and growing organization that values professional development.

Qualifications

• 2 - 5 years of IT work experience in user-facing roles.
• 5 years of experience in a Service Desk environment.
• Experience with desktop support and customer service.

Responsibilities

• Provide first level technical support to business users.
• Manage workload according to KPI and SLA measurements.
• Coordinate resolution of complex end-user issues.

Skills

Technical support

Problem solving

Strong communication skills

Ability to work independently

Relationship building

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft Office

O365

Active Directory

Citrix

Windows 10 & 11

In-Tune & SCCM

Job description

A leading aerospace manufacturing company located in Fort Erie, Ontario, is seeking a technical support professional. The role involves providing first-level IT support, managing workload against KPIs, and enhancing service quality. Ideal candidates will have a Bachelor's degree and experience in desktop support. This opportunity is part of a stable and growing organization that values professional development.