IT Service Delivery Manager — Client Success & Roadmaps

Bell; Winnipeg; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading technology services provider is seeking a team-oriented individual for a Management position in Winnipeg. You will develop customer relationships and improve services while maintaining SLAs and profitability. Ideal candidates have 2-4 years of customer management experience and strong communication skills. This hybrid role offers flexibility and a supportive workplace focused on inclusion. Apply now to join a dynamic team committed to innovation.

Qualifications

• Strong understanding of how customer requirements dictate service delivery.
• Superior interpersonal skills, strong written and verbal communication skills.
• Strong decision-making skills.

Responsibilities

• Develop strong customer relationships and ensure satisfaction.
• Contribute to strategy and content development.
• Chair regular client meetings and deliver business reviews.
• Act as a conduit for sales and account management.
• Ensure appropriate comments in tickets.
• Escalate technical issues as needed.

Skills

Customer focus

Decision-making

Interpersonal skills

Written communication

Verbal communication

Education

2 – 4 years of IT service delivery / customer management experience

Experience understanding business, analytics, and financial processes

Project management experience

Tools

Microsoft Office Applications

Job description

A leading technology services provider is seeking a team-oriented individual for a Management position in Winnipeg. You will develop customer relationships and improve services while maintaining SLAs and profitability. Ideal candidates have 2-4 years of customer management experience and strong communication skills. This hybrid role offers flexibility and a supportive workplace focused on inclusion. Apply now to join a dynamic team committed to innovation.