IT Service Delivery Lead – Projects & Teams

Lyra Technology Group; Fort McMurray; On-site; CAD 80,000 - 90,000; Full time

Job summary

A leading technology service company in Fort McMurray is seeking a full-time Service Delivery Manager. The role involves managing technical service delivery teams and ensuring exceptional client experience. Ideal candidates will have 5–7 years of management experience in a service environment and a bachelor's degree in business or IT. The targeted compensation is between 80,000 and 90,000 CAD annually.

Qualifications

• 5–7 years’ management experience, preferably in an MSP and Service Delivery Environment.
• Proven track record of coaching, mentoring, and managing technical teams.
• Strong organizational and decision-making skills, with the ability to prioritize effectively.

Responsibilities

• Provide leadership to the technical group for day-to-day service and project delivery.
• Ensure the entire support team aligns with our purpose and core values.
• Act as the champion for client satisfaction and service excellence.

Skills

Leadership

Project Management

Client Satisfaction

Coaching and Mentoring

Organizational Skills

Education

Bachelor's Degree in business / IT or related field

Job description

A leading technology service company in Fort McMurray is seeking a full-time Service Delivery Manager. The role involves managing technical service delivery teams and ensuring exceptional client experience. Ideal candidates will have 5–7 years of management experience in a service environment and a bachelor's degree in business or IT. The targeted compensation is between 80,000 and 90,000 CAD annually.