IT Security Specialist

IBM; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company in Toronto is seeking an experienced IT Security Specialist. You will protect clients from cyber threats using industry-leading security tools and participate in various security operations. The ideal candidate has 2-3 years of experience in security operations, knowledge of NGFW and cloud security solutions, and must be eligible for federal security clearance. This is a full-time position with a focus on IT services consulting.

Qualifications

• Minimum 2-3 years experience in a Security Operations role.
• Eligible for Canadian federal government security clearance Level 2 - Secret.
• Experience managing web application security issues and solutions.

Responsibilities

• Perform steady state management of various cloud and network security solutions.
• Review and analyze client requests and translate them into policies.
• Lead and participate in troubleshooting sessions to find root cause.

Skills

English Fluent (verbal and written)

Experience with NGFW products

Cloud security solutions

Handling security incidents

Education

Bachelor's Degree

Tools

IT service management tools (ITIL)

ServiceNow

Job description

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Overview

As an IT Security Specialist you will apply your cyber security knowledge and skills to defend our clients from increasingly complex and persistent cyber threats, using our advanced and industry leading security tools and products and following robust security operations processes and procedures.

Working with a team of security professionals from our SOC at Markham, you will be involved in deployment and integration activities, device management, policy management, event analysis and triage, service-level reporting and other security services related tasks.

Your Role And Responsibilities

• Perform steady state management of various cloud and network security solutions such as Next-gen firewalls, web application and API security, cloud DoS protection, local and edge network access security, cloud workload protection and posture management, etc.
• Review and analyze client requests, translate them into policies and rules and deploy to managed appliances/systems, following all processes and procedures, minimizing chances of failures and outages to client environments.
• Regularly review product announcements, advisories and create remediation plans and implement to mitigate associated risks.
• Lead and participate in troubleshooting sessions to find root cause of issues and provide quick workarounds and timely resolutions within client SLAs.
• Perform all activities adhering to IBM and Client policies, processes and guidelines and contribute towards continuous improvements to the services.
• Participate in on-call rotations and perform change and incident management outside of normal shift hours, as required.
• Contribute towards team documentation efforts by creating and maintaining effective operational and technical documentation.
• Work effectively as a team player and proactively identify and escalate to management any risks and opportunities in the managed services.
• Effectively interface with client and IBM governance teams, handle escalations related to the team’s services and ensure high level of customer satisfaction.

Education & Experience

Required Technical And Professional Expertise

• English Fluent (verbal and written)
• Minimum 2-3 years experience in a Security Operations role
• Eligible to get Canadian federal government security clearance Level 2 - Secret
• Experience working with NGFW products, from major vendors like Fortinet, PaloAlto, Cisco, Juniper; preferably with multiple medium to large scale implementation and ongoing support.
• Experience managing web application security issues and solutions, implementing WAF solutions preferably from major vendors such as Fortinet, Imperva, F5, Akamai, Cloudflare.
• Broad knowledge and experience with cloud security solutions, using cloud native security controls and tools (Azure, AWS, GCP, IBM), and solutions like Prisma Cloud.
• Handling security Incidents, Changes and Service Requests using IT service management tools and methodologies (ITIL).

Preferred Education

• Bachelor's Degree

Preferred Technical And Professional Experience

• Bachelor's degree in Computer Science/Information Technology
• Industry recognized security certifications. (Eg. CISSP, CCSP, CISM, CEH, Security+, etc.).
• Technical certifications, product and vendor specific certifications (Eg. CCNA, CCSP, FNSE, PCNSE, BCCPA, JNCIS-FWV, etc.).
• Experience working with service management tools such as ServiceNow.
• Client facing experience supporting large scale security solutions.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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