IT Project Manager

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 86,000 - 136,000; Full time

Job summary

Manulife is seeking an IT Project Manager to lead end-to-end technical initiatives aligned with multi-year strategic objectives. Reporting to the Director of Strategic Delivery, you will manage IT projects in a fast-paced, matrixed environment and collaborate with business and technology partners to drive delivery and value.

The role requires 3–5 years of PM experience, strong communication and risk management skills, and the ability to navigate change. PMP/CSM certs are preferred.

Qualifications

• Minimum 3 to 5 years+ of experience in Project Management for IT initiatives.
• Proven experience delivering IT, network infrastructure, and security projects.
• Strong understanding of project risk, issue management, and delivery transparency.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead end-to-end execution of technical and business IT projects from business case to closure.
• Manage projects primarily using waterfall methodologies, while incorporating Agile practices where appropriate.
• Ensure projects are delivered on time, within scope and budget, and aligned with business objectives.
• Define, document, and manage complex projects with interdependencies.

Skills

Project Management

Stakeholder Management

Risk Management

Budget Management

Communication Skills

Agile & Waterfall

Education

University degree or equivalent

PMP Certification

CSM/Agile Certification

Tools

MS Project

Jira

Job description

Join our Global Technology & Cyber Security PMO team as an IT Project Manager. In this role, you will lead technical initiatives that support Manulife’s multi‑year strategic objectives. Reporting to the Director of Strategic Delivery, you will manage IT projects in a fast‑paced, matrixed environment. The successful candidate brings strong experience delivering enterprise‑scale IT projects, excellent communication and stakeholder management skills, and a passion for driving results while navigating complexity and change. This role manages and coordinates business and technical projects through all phases of initiation, development, and implementation. Responsibilities may be adjusted as business needs evolve.

Position Responsibilities

Project Delivery & Execution

• Lead end‑to‑end execution of technical and business projects, from business case development through implementation and closure.
• Manage projects primarily using waterfall methodologies, while incorporating Agile practices where appropriate.
• Ensure projects are delivered on time, within scope and budget, and aligned with business objectives.
• Define, document, and manage complex projects with interdependencies.

Stakeholder & Team Management

• Coordinate with technology teams, application owners, vendors, business partners, and external consultants.
• Act as a liaison between project teams, sponsors, and client groups.
• Establish clear roles, expectations, goals, and resource requirements for project teams.
• Influence and negotiate with stakeholders without formal authority.

Risk, Financial & Governance Management

• Identify, analyze, mitigate, document, and control project risks and issues; escalat when appropriate.
• Manage project budgets, forecasts, and financial tracking.
• Ensure adherence to Manulife’s global project governance framework, standards, and controls.

Communication & Continuous Improvement

• Provide regular, clear, and concise communication to project teams, stakeholders, sponsors, and senior management.
• Present complex information in a clear and actionable manner.
• Identify opportunities to improve delivery methods, tools, and processes.
• Contribute positively to team success.

Required Qualifications

• Minimum 3 to 5 years+ of experience in Project Management, managing IT initiatives.
• Proven experience delivering IT, network infrastructure, and security projects.
• Strong understanding of project risk, issue management, and delivery transparency.
• Excellent critical thinking, analytical, and problem‑solving skills.
• Demonstrated ability to manage change and operate effectively in a complex, matrixed environment.
• Ability to influence, negotiate, and collaborate across business and technology teams.
• Strong written and verbal communication skills; able to present to senior leadership.
• Strong financial acumen, including budget management and understanding business drivers.

Preferred Qualifications

• University degree and/or equivalent professional experience.
• PMP (Project Management Professional) certification.
• CSM (Certified Scrum Master) or Agile certification.
• Experience working within large enterprise or financial services environments.

Key Competencies

• Strong understanding of how technology supports enterprise and business strategy.
• Awareness of the full technology stack and IT delivery lifecycle.
• Strategic thinking with consideration for both short‑and long‑term outcomes.
• Strong organizational skills and attention to detail.
• Continuous learner with a willingness to seek coaching and advanced training.
• Collaborative mindset with the ability to work across teams and functions.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer‑centric global company in our industry. Learn more at https://www.manulife.com/.