IT Process Analyst [#4892]

Alteo Inc.; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm is hiring an IT Process Analyst for a hybrid role in Montreal. You will work within a multidisciplinary team on digital transformation efforts. The ideal candidate has a Bachelor's degree in computer science, over 5 years of IT experience, and solid skills in process definition and change management. This role involves coordinating team efforts, documenting processes, and proposing improvements in a dynamic environment.

Qualifications

• 5+ years of relevant experience in an IT department.
• Solid experience in defining and implementing processes.
• Experience in a context of technological change.

Responsibilities

• Support teams in defining reproducible processes.
• Document and propose reusable templates for operational processes.
• Identify inefficiencies and propose continuous improvements.

Skills

Process definition and implementation

Change management principles

Communication with executives

Agile methodologies

Education

Bachelor's degree in computer science or equivalent

Tools

ITIL

Cobit

Job description

Alteo is looking for an IT Process Analyst for a permanent position based in Montreal. Hybrid: 6 days in the office per month. You will work within a multidisciplinary team and contribute to the digital transformation of a large-scale platform.

Responsibilities

• Support teams in defining processes that must be reproducible across all teams
• Document and propose reusable templates for the operational processes of multiple software solutions
• Research existing information or gather this information from multiple stakeholders
• Identify inefficiencies and propose continuous improvements
• Adapt ITIL processes to make them lighter and compatible with agile cycles
• Ensure that changes are well documented and validated without slowing down agile deliveries
• Coordinate the work of your team and help establish a climate of trust conducive to achieving objectives

Profile

• Bachelor's degree in computer science or equivalent
• 5+ years of relevant experience in an IT department
• Solid experience in defining and implementing processes
• Experience in a context of technological change
• Concrete experience in complex and political environments
• Concrete experience in the implementation of complex solutions, ideally between different organizations
• Significant experience in ITIL environments
• Good understanding of change management principles
• Ability to work in ambiguous situations, identify sticking points, and escalate them
• Ability to approach people, pose clear problems, and get people to determine a solution
• Ability to draft formal documents and processes such as RACI, support models, service offerings, life cycles, etc.
• Demonstrate synthesis skills in communications with executives (impactful messages, simplified to the appropriate level and that give meaning to the vision expressed).
• Cobit knowledge (asset)
• Experience in a DevOps environment and SAFe Agile methodologies (asset)