IT Process Analyst [#4879]

Alteo Inc.; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Montreal is seeking an IT Process Analyst for a permanent hybrid position. The successful candidate will work within a multidisciplinary team, contributing to the digital transformation of a large-scale platform. Responsibilities include optimizing processes and ensuring efficient change management. Ideal candidates have a Bachelor's degree in computer science and at least 5 years of IT experience.

Qualifications

• 5+ years of relevant experience in an IT department.
• Solid experience in defining and implementing processes.
• Significant experience in ITIL environments.

Responsibilities

• Support teams in defining processes that must be reproducible across all teams.
• Document and propose reusable templates for operational processes.
• Identify inefficiencies and propose continuous improvements.

Skills

IT process definition

Change management

Agile methodologies

Communication skills

Education

Bachelor's degree in computer science or equivalent

Job description

Alteo is looking for an IT Process Analyst for a permanent position based in Montreal. Hybrid: 6 days in the office per month. You will work within a multidisciplinary team and contribute to the digital transformation of a large-scale platform.

Responsibilities

• Support teams in defining processes that must be reproducible across all teams
• Document and propose reusable templates for the operational processes of multiple software solutions
• Research existing information or gather this information from multiple stakeholders
• Identify inefficiencies and propose continuous improvements
• Adapt ITIL processes to make them lighter and compatible with agile cycles
• Ensure that changes are well documented and validated without slowing down agile deliveries
• Coordinate the work of your team and help establish a climate of trust conducive to achieving objectives

Profile

• Bachelor's degree in computer science or equivalent
• 5+ years of relevant experience in an IT department
• Solid experience in defining and implementing processes
• Experience in a context of technological change
• Concrete experience in complex and political environments
• Concrete experience in the implementation of complex solutions, ideally between different organizations
• Significant experience in ITIL environments
• Good understanding of change management principles
• Ability to work in ambiguous situations, identify sticking points, and escapez them
• Ability to approach people, pose clear problems, and get people to determine a solution
• Ability to draft formal documents and processes such as RACI, support models, service offerings, life cycles, etc.
• Demonstrate synthesis skills in communications with executives (impactful messages, simplified to the appropriate level and that give meaning to the vision expressed).
• Cobit knowledge (asset)
• Experience in a DevOps environment and SAFe Agile methodologies (asset)