IT Operations Manager

Fuze HR Solutions

Laval

Hybrid

CAD 110,000 - 115,000

Full time

8 days ago

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Benefits offered by this job

Health and dental benefits

RRSP matching up to 4%

3 weeks paid vacation

Hybrid work arrangement

Professional development reimbursement

Job summary

Fuze HR Solutions in Brampton, Ontario, is seeking an IT Operations Manager to oversee day-to-day IT operations, infrastructure, cybersecurity, and user support in a hybrid environment. You will lead a team, manage cloud and on‑premises systems (Azure, Entra ID, Windows Server), drive modernization, security controls, DR and ITIL processes, and coordinate vendor relationships.

This hands-on senior role offers $110,000–$115,000 with a performance bonus, benefits, RRSP matching, and 3 weeks of

Qualifications

Minimum 8 years of progressive IT experience including hands-on ops.
At least 3 years of experience leading IT teams in infra and security.
Strong experience with hybrid IT (Azure + on-premises) environments.
Advanced knowledge of Microsoft 365, Entra ID, AD, Windows Server, and networking.
Familiarity with cloud monitoring, backup, DR, and governance.
Experience with security tools (Defender, Sentinel, Intune, Purview).
Understanding of ITSM/ITIL and incident response processes.
Post-secondary IT education or equivalent practical experience.

Responsibilities

Oversee day-to-day IT operations, infrastructure, cybersecurity, and support.
Lead cloud and on-premises modernization, migrations, and upgrades.
Maintain backup, disaster recovery, patch management, and continuity.
Implement security controls, IAM, MFA, and compliance initiatives.
Manage vendor relationships, contracts, renewals, and purchasing.
Develop service metrics and drive continuous improvement.

Skills

Leadership

Strategic planning

Team development

Operational excellence

Communication

Vendor management

Education

Post-secondary IT degree or equivalent

Tools

Microsoft Azure

Entra ID

Active Directory

Windows Server

Microsoft 365

ISO 27001 / SOC 2

Job description

IT Operations Manager

Location: Brampton, Ontario | Hybrid Work Environment
Employment Type: Permanent, Full-Time
Salary: $110,000–$115,000 annually + Performance Bonus

About the Opportunity

Fuze HR Solutions is currently recruiting an experienced IT Operations Manager for a well-established and growing organization in Brampton, Ontario.

This is an excellent opportunity for a hands-on IT leader who enjoys combining technical expertise with strategic planning, team development, and operational excellence.

The successful candidate will oversee day-to-day IT operations, infrastructure, cybersecurity, and technical support while helping modernize technology systems and strengthen overall business performance.

Key Responsibilities

IT Infrastructure & Cloud Operations

Oversee the performance, reliability, and security of cloud-based and on-premises IT infrastructure.
Manage Microsoft Azure environments, Windows servers, networking, and enterprise technology systems.
Lead infrastructure improvements, cloud migrations, system upgrades, and technology modernization initiatives.
Maintain effective backup, disaster recovery, patch management, and business continuity processes.

Cybersecurity & Risk Management

Implement and maintain cybersecurity controls across networks, endpoints, cloud platforms, and business applications.
Oversee identity and access management, including Microsoft Entra ID, multifactor authentication, and conditional access.
Support security monitoring, vulnerability assessments, incident response, and risk mitigation.
Contribute to security compliance initiatives, audits, and industry-standard frameworks, including ISO 27001 and SOC 2.

IT Service Delivery & Support

Manage technical support operations to ensure timely resolution of IT issues and consistent service quality.
Improve IT service management processes, workflows, documentation, and support procedures.
Oversee device management, software deployment, user provisioning, and employee onboarding/offboarding.
Establish and monitor service performance metrics to drive continuous improvement.

Leadership & Vendor Management

Lead, mentor, and develop a team of IT professionals across infrastructure, security, and technical support functions.
Establish clear performance expectations, priorities, and development plans.
Manage relationships with external technology vendors, consultants, and service providers.
Coordinate technology purchasing, service agreements, renewals, and third-party support.

IT Planning & Governance

Support technology planning, operational budgeting, and resource allocation.
Maintain accurate IT asset inventories, technical documentation, and operational procedures.
Identify opportunities to improve system efficiency, security, and cost effectiveness.
Provide leadership with updates on technology performance, projects, operational risks, and improvement initiatives.

Qualifications & Experience

Minimum 8 years of progressive IT experience, including hands-on infrastructure, systems administration, or technical operations.
At least 3 years of experience leading IT teams in infrastructure, cybersecurity, or technical support.
Strong experience managing hybrid IT environments, including Microsoft Azure and on-premises infrastructure.
Advanced knowledge of Microsoft 365, Entra ID, Active Directory, Windows Server, and enterprise networking.
Familiarity with Azure Monitor, Backup, Site Recovery, and cloud governance.
Experience with Microsoft security and endpoint management solutions such as Defender, Sentinel, Intune, and Purview.
Understanding of cybersecurity best practices, vulnerability management, incident response, and security compliance.
Experience managing IT service delivery, technical support escalations, and ITSM/ITIL processes.
Strong leadership, communication, problem-solving, and vendor management skills.
Post-secondary education in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.

Considered an Asset

Microsoft Azure or Microsoft Security certifications.
CISSP, CISM, CompTIA Security+, or ITIL certification.
Experience supporting ISO 27001 or SOC 2 compliance initiatives.
Experience leading cloud migration, infrastructure modernization, or cybersecurity improvement projects.

Compensation & Benefits