IT Onsite Support Technician

Arvato Bertelsmann; Vancouver; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

Long-Term Disability

Paid Time Off

Employee Assistance Program

Training & Development

Engagement Activities

Job summary

Arvato Bertelsmann in Vancouver is seeking an IT Onsite Support Technician to act as the primary onsite contact for technical support, ensuring efficient issue resolution and sustained end-user productivity. You will troubleshoot hardware/software, manage tickets, and support IT initiatives.

The role requires strong communication, diagnostic skills, and the ability to work a variety of shifts while keeping systems online and users productive.

Qualifications

• Excellent oral & written communication skills.
• Ability to diagnose and resolve basic computer technical issues.
• Flexibility to work a variety of shifts with minimal notice.
• Detail oriented with strong analytical thinking.
• Highly organized and able to manage multiple tasks.
• Minimum 2+ years of IT help desk or onsite support experience.
• Diploma or degree in IT or related field; CompTIA A+/Network+ or CCNA preferred.

Responsibilities

• Manage onsite support tickets and remote technical support.
• Respond to technical issues via phone, email, chat & on-site support.
• Perform remote troubleshooting through diagnostic techniques.
• Determine best solution and escalate to next tier when needed.
• Install, change, and repair computer hardware and software.
• Monitor site to identify and resolve issues proactively.
• Support migrations, patches and updates as assigned.

Skills

Communication skills

Troubleshooting

Shift flexibility

Detail oriented

Analytical thinking

Highly organized

IT support experience

Education

Diploma/degree in IT or related field

Tools

Azure

PowerShell

Monitoring tools

Job description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

The IT Onsite Support Technician serves as the primary onsite point of contact for technical support, ensuring efficient resolution of IT issues and maintaining end-user productivity. This role provides hands-on troubleshooting, hardware/software support, and IT service delivery for internal customers.

• Manage onsite support tickets and remote technical support


• Respond to technical issues via phone, email, chat & on-site support


• Perform remote troubleshooting through diagnostic techniques and pertinent questions


• Determining the best solution based on the issue and escalating issues to the next Tier with next level of difficulty as needed


• Install, make changes, and repair computer hardware and software


• Monitor site to proactively identify and resolve issues


• Support overall IT initiatives for migrations, patches and updates, as assigned

Qualifications

• Excellent oral & written communication skills


• Ability to diagnose and resolve basic computer technical issues


• Flexibility to work a variety of shifts with minimal notice


• Detail oriented


• Analytical/Critical thinking


• Highly organized


• 2+ years of experience working in a help desk or onsite support environment


• The ideal candidate will have a Diploma or degree in Information Technology or related field and a minimum of 2 years of IT support experience working in a help desk or onsite support environment.


• Certifications such as CompTIA A+, Network+, or CCNA preferred


• Experience with Azure, PowerShell, or monitoring tools preferred

Additional Information

• Company paid Medical, Dental, Vision, Life Insurance, and Accidental Death & Dismemberment Benefits.


• Non-taxable Long-Term Disability benefits.


• Paid Time Off, including paid holidays.


• Employee Assistance Program.


• Ongoing employee development training.


• Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here (https://bertelsmann-hr.de/docs/Overview_of_Data_Retention_Periods_EN.pdf) .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here (https://jobsearch.createyourowncareer.com/content/Privacy-Policy/?locale=en_US) .

We strive to be an equitable, inclusive, and accessible workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We are committed to providing a barrier-free recruitment process in accordance with applicable human rights and accessibility legislation. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here (https://career.arvato.com/equal-opportunity-and-accommodation-information) .

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