IT Manager, Workplace Digital Solutions

Saputo, Inc.; Georgetown; On-site; CAD 93,000 - 122,000; Full time

Benefits offered by this job

Group insurance

Retirement plan

Telemedicine and assistance program

Employee Share Ownership Plan

Parental Leave

Paid time off

Training and development programs

Saputo Flex Program

Job summary

Saputo, Inc. is seeking an IT Manager, Workplace Digital Solutions to lead the Microsoft 365 ecosystem, Power Platform, and Copilot initiatives across the enterprise in Canada.

You will balance hands-on technical leadership with people management to deliver productive digital workplace solutions. You will oversee platform performance, governance, and adoption metrics, while partnering with IT security and risk teams to ensure compliance and a seamless user experience.

Qualifications

• University/college diploma in computer science, information technology, or a related field.
• 5+ years managing or delivering digital workplace, productivity, or collaboration technology, including direct hands-on experience with Microsoft 365.
• 2+ years of people leadership experience managing technical teams.
• Experience deploying and operating Microsoft 365 services (Teams, SharePoint Online, OneDrive) in an enterprise environment.
• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) and knowledge of Center of Excellence practices.
• Experience with Microsoft 365 Copilot, Copilot Studio, and the broader Microsoft AI productivity stack.
• Strong understanding of identity, security, compliance, and governance within the Microsoft cloud (Entra ID, Purview, Defender).
• Demonstrated leadership with strong business acumen and stakeholder engagement.
• Excellent written and verbal communication skills.
• Proficiency in English, French is a plus.

Responsibilities

• Oversee platform operations, performance, reliability, and governance of workplace platforms.
• Drive continuous improvement using KPIs, SLAs, and user feedback.
• Lead the rollout and optimization of Microsoft 365 Copilot and Copilot Studio; foster AI champion adoption.
• Govern Power Platform (Power Apps, Power Automate, Power BI, Power Pages) and enable self-service while ensuring security and lifecycle management.
• Lead, coach, and develop a team of specialists across productivity, collaboration, and Power Platform.
• Own service levels, incident response, and continuous improvement for digital workplace platforms.
• Collaborate with IT Security, Data Privacy, and Risk teams to enforce policies across Microsoft 365 and Power Platform.
• Manage budget inputs and total cost of ownership for workplace technologies; track spending and ROI.
• Drive enterprise-wide adoption of workplace technologies through training and stakeholder engagement.

Skills

Microsoft 365

Power Platform

Microsoft Copilot

Team Leadership

Governance

Security & Compliance

Change Management

Education

University/College diploma in CS/IT

Tools

Microsoft 365

Power Platform

Copilot Studio

Entra ID

Purview

Defender

Job description

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment.

Overview of the role

Ready to bring your best? Overview of the role: Saputo is seeking an IT Manager, Workplace Digital Solutions for an existing opportunity within our organization. At Saputo, where innovation meets opportunity, we are committed to delivering a modern, productive digital workplace. We are seeking an experienced IT Manager, Digital Workplace, to lead the day-to-day delivery and operations of our Microsoft 365 ecosystem, Power Platform, and Microsoft Copilot. This role combines hands‑on technical leadership to ensure our digital workplace platforms drive productivity, collaboration, and innovation across the enterprise. This role blends technical expertise, people leadership, and cross‑functional collaboration to deliver impactful solutions in a dynamic, global environment.

How you will make contributions that matter

Platform Operations & Continuous Improvement

Oversee the performance, reliability, and governance of workplace platforms. Monitor KPIs, service levels, and user feedback to drive continuous improvement and ensure a seamless digital experience

Microsoft Copilot Adoption

support the enterprise rollout, configuration, and ongoing optimization of Microsoft 365 Copilot and Copilot Studio, while supporting and facilitating the AI Champions program to drive adoption, capability building, and sustained engagement across the organization.

Power Platform Governance & Enablement

Oversee the delivery, governance, and Center of Excellence for Power Apps, Power Automate, Power BI, and Power Pages. Enable End‑user Self Service model while maintaining enterprise standards for security, application lifecycle management, and licensing.

Team Leadership & Development

Lead, coach, and develop a team of specialists and analysts across productivity, collaboration, and Power Platform disciplines. Manage workload, prioritization, performance, and career growth.

Service Operations & Continuous Improvement

Own service levels, incident response, and continuous improvement for digital workplace platforms. Track KPIs around adoption, satisfaction, and platform health to drive measurable business outcomes.

Governance, Security & Compliance

Partner with IT Security, Data Privacy, and Risk teams to enforce policies for tenant configuration, data loss prevention, conditional access, and information protection across Microsoft 365 and Power Platform.

Financial & Performance Management

Own budgetary inputs and total cost of ownership for workplace technologies. Track spending, adoption, and ROI. Define and monitor KPIs to measure impact and optimize performance.

Change Management & Adoption

Lead enterprise-wide adoption of workplace technologies through training, communication, and stakeholder engagement. Partner with HR and Communications to promote digital literacy and new ways of working.

Qualifications

• A university or college diploma in computer science, information technology, or a related field
• 5+ years of experience managing or delivering digital workplace, productivity, or collaboration technology, including direct hands‑on experience with Microsoft 365
• 2+ years of people leadership experience managing technical teams
• Proven experience deploying and operating Microsoft 365 services (Teams, SharePoint Online, OneDrive) in an enterprise environment
• Hands‑on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) and an understanding of Power Platform Center of Excellence practices
• Working knowledge of Microsoft 365 Copilot, Copilot Studio, and the broader Microsoft AI productivity stack
• Strong understanding of identity, security, compliance, and governance within the Microsoft cloud (Entra ID, Purview, Defender)
• Demonstrated leadership capabilities combined with strong business acumen, enabling effective team management and stakeholder engagement
• Strong interpersonal skills to collaborate effectively with business leaders, end users, IT analysts, designers, developers, and trainers
• Excellent written and verbal communication skills
• Ideally bilingual - English (required) and French “As part of their duties, the position holder will be required to communicate and collaborate in English and French, both orally and in writing, with colleagues or other stakeholders located in Québec, elsewhere in Canada, or across North America.”

Benefits

• Generous and complete benefit coverage with group insurance
• Group retirement plan with employer contribution
• Telemedicine and assistance program for employees and their families
• Employee Share Ownership Plan with an employer match
• Paid Parental Leave program
• Paid time off: Sick days, floater days and volunteer day off
• Opportunity to contribute to a collective RRSP & TFSA
• Training and development programs
• Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs
• Organized activities for employees and their families
• Advantageous discounts on Saputo products

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Salary

Salary: $92,795 to $121,795 *Salary offers will vary commensurate with experience, education, skills, and training.

Statement on AI

All applications are carefully considered by our Talent Acquisition team. Artificial Intelligence tools may be used in screening applications. Artificial Intelligence is not used to assess or select applications.

In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help. The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies, corporations, partnerships, limited partnerships and other entities controlled by Saputo Inc. (collectively, “Saputo”) on Saputo's web site are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a Saputo subsidiary, office or department, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence. We support employment equity.

Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family. Saputo welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardships, are available on request for candidates taking part in all aspects of the selection process.

Making Good Food Is Our Passion, and we do it responsibly. Our caring teams process about 10 billion litres of milk annually into a diversified range of dairy and dairy alternative products sold in over 50 countries. With 54 manufacturing facilities and over 18,100 employees, we operate our leading business in Canada, the USA, Australia, and the United Kingdom. All dairy processors have access to the same raw material and equipment; what distinguishes us is our can‑do spirit and our diverse, inclusive work culture that empowers employees to grow in their own way.

Stay in touch! Follow the hashtag #OurBestIsMadeOfYours on Instagram, Facebook, and LinkedIn.