IT Manager, PMO-Learning & Performance Support

Addmore Group Inc.; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A technology consulting firm is looking for an IT Manager, PMO-Learning & Performance Support based in Montreal. This role involves managing teams and delivering IT learning initiatives, including complex SAP projects. The ideal candidate has over 10 years of experience, strong leadership skills, and a proficiency in Microsoft 365 and courseware tools. The position primarily works in the office three days a week with some remote flexibility.

Qualifications

• Minimum 10 years’ experience leading learning for complex SAP projects.
• Experience in a hybrid work environment managing team performance.
• Ability to travel domestically and internationally as needed.

Responsibilities

• Manage and lead internal and external teams for IT initiatives.
• Contribute learning scope and resource cost estimates to project planning.
• Manage performance and provide feedback to team members.

Skills

Leadership in SAP projects

Project management

Interpersonal skills

Attention to detail

Communication skills

Microsoft 365 proficiency

Courseware authoring tools

Education

Bachelor’s degree or higher in relevant programs

Tools

Articulate 360

Vyond Studio

Workday Learning

SharePoint

Job description

Our client is hiring an IT Manager, PMO-Learning & Performance Support

Start Date: ASAP

Location: Montreal, QC or Greater Toronto area, ON

Work Model: In the office three days a week, 2 days remote

As IT Manager, PMO–Learning & Performance Support (LPS), you are an integral part of enabling Change across our global divisions. You maintain a holistic approach to team and deliverables management as a member of the Change Management leadership team. You manage, lead and inspire internal and external team members, who contribute to a range of IT initiatives, from system enhancements to large‑scale, complex SAP implementations. Your recipe for delivering successful project outcomes in a dynamic and fast‑paced environment combines collaboration and adaptability with advanced expertise in planning, developing, and executing IT learning experiences.

Required Skills and Qualifications

• Bachelor’s degree or higher in a relevant program (e.g. education, English, IT) or equivalent work experience
• Minimum 10 years’ experience leading learning for complex SAP (ECC or S / 4 HANA) projects or programs
• Experience in managing team and team member performance in a hybrid work environment
• Experience in planning, executing, and reporting on IT project learning activities and deliverables
• Experience in planning and coordinating the training schedule, training environment, and data creation
• Experience applying AI-enabled tools to reduce development ratios while maintaining quality standards
• Ability to multi‑task and manage competing priorities
• Highly organized with an exceptional eye for detail
• Excellent interpersonal skills
• Ability to work independently and as part of leadership and delivery teams
• Excellent written and verbal communication skills
• Advanced proficiency in Microsoft 365 (i.e. Word, PowerPoint, Excel, SharePoint, and MS Teams)
• Advanced proficiency in courseware authoring and learning solution tools, e.g. Articulate 360, Vyond Studio

Ability to travel domestically and internationally, as needed

The following are considered assets

• Certification as a training development professional, e.g., CTDP
• Knowledge of LMS software, especially Workday Learning
• Written and verbal proficiency in French or Spanish
• Experience in a related industry, e.g., dairy, manufacturing, distribution, or CPG
• Advanced understanding of SharePoint functionality

Your work includes

• Contributing learning scope and resource cost estimates to annual and ad hoc project planning
• Evolving the LPS program strategic roadmap and KPIs; defining and maintaining standards; seeking opportunities for creativity and innovation in our approach, tools, and processes
• Managing your own and others’ contributions to creating innovative, engaging, and relevant learning experiences on concurrent IT projects
• Managing team member performance, including establishing annual goals and providing meaningful feedback regularly
• Executing and managing all stages of instructional design, development, and delivery, including:
• Learning needs assessment and audience analysis
• Learning strategy and plan development
• Curriculum and learning path design
• Content development, approvals, and translation
• Training logistics (i.e. schedule, locations, hardware) and infrastructure (i.e. environment, data) planning and readiness
• Training delivery support
• Risk identification and mitigation

Progress and training effectiveness monitoring and reporting

Maintaining strong relationships with various IT, Corporate, and Business leaders and team members