IT Infrastructure Specialist (Tier 3)

About Staffing Ltd.; Calgary; On-site; CAD 80,000; Full time

Job summary

Join a leading Managed Services Provider in Calgary as an IT Infrastructure Specialist (Tier 3). In this pivotal role, you will manage IT infrastructure projects, ensuring top-notch client support and service quality. If you have a strong mix of technical expertise and agility in a fast-paced environment, apply today to advance your IT career with a reputable team focused on impactful solutions.

Benefits

Full benefits package

Qualifications

• 3+ years experience in an MSP environment.
• Proven experience in infrastructure projects.
• Ability to solve complex problems effectively.

Responsibilities

• Lead and manage IT infrastructure projects.
• Oversee onboarding and remediation for clients.
• Implements network rollouts and upgrades.

Skills

Strong communication

Adaptability

Problem-solving

Teamwork

Education

Degree or Diploma in Information Technology, Computer Science, or related field

Microsoft certifications (e.g., Microsoft 365, Azure, Windows Server)

VMware or Hyper-V certifications

Networking certifications (Cisco Meraki, Ubiquiti)

Security-focused certifications (SentinelOne, Avanan)

Tools

Labtech (Automate)

SentinelOne

Avanan

Job description

Connecting you to Information Technology jobs in Calgary, Alberta!

About Staffingis an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

We have partnered with a local Managed Services Provider (MSP)to support them in the recruitment process to find their newest addition: IT Infrastructure Specialist (Tier 3)

Job ID: 42622

Job Type: Direct Hire

Category: Information Technology

Our client is seeking immediate support to fuel the growth of their expanding IT company by adding experienced IT Infrastructure Specialists. This is a unique opportunity to join a forward-thinking team and play a pivotal role in delivering top-tier service to their valued clients.

The ideal candidate brings experience in an MSP environment and a balanced blend of technical expertise and interpersonal skills. You’ll be supporting the key leaders of the organization, by ensuring clients receive exceptional care and service, empowering the leadership team to focus on strategic growth.

We’re looking for someone who thrives on solving complex problems, communicating effectively, and working collaboratively in a fast-paced environment. If you’re adaptable, resourceful, and have a proactive “go-getter” mindset, this is your chance to grow and advance with a company that values your contributions.

Ready to take your IT career to the next level? Apply today and become part of a team where your impact matters!

Duties and Responsibilities:

The key job functions are:

Lead and manage IT infrastructure projects, including migrations from Google Workspace to Microsoft 365, physical server upgrades (VMware to Hyper-V), and Windows Server VM upgrades. Execute rollouts for security tools such as SentinelOne, Avanan, and DropSuite.

• Client Support & Onboarding:

Oversee onboarding and remediation for new clients, ensuring environments are optimized and fully operational. Provide escalated problem-solving and support, including occasional deskside assistance.

• System Administration & Optimization:

Serve as a subject matter expert on tools like Labtech (Automate), ImmyBot, SentinelOne, and Avanan. Continuously improve configurations and manage system rollouts.

• Network & Infrastructure Improvements:

Conduct network rollouts and upgrades, primarily involving Meraki or Ubiquiti systems. Implement site improvements with a proactive mindset, focusing on efficiency and long-term system reliability.

• Client Engagement:

Collaborate with a diverse client base, including trades, manufacturing, non-profits, and commercial real estate. Prioritize delivering simple, reliable solutions tailored to their operational needs.

• On-Call Support & Maintenance:

Participate in an on-call rotation while discouraging after-hours client interactions. Perform proactive site improvements rather than reactive maintenance, identifying opportunities to enhance system performance.

Education:

• Degree or Diploma in Information Technology, Computer Science, or a related field (an asset)
• Relevant Professional Certifications ( an asset):
• Microsoft certifications (e.g., Microsoft 365, Azure, or Windows Server)
• VMware or Hyper-V certifications (preferred for virtualization projects)
• Networking certifications such as Cisco Meraki or Ubiquiti (beneficial)
• Security-focused certifications (e.g., SentinelOne, Avanan, or equivalent)

Qualifications:

• Must have a valid driver’s license and reliable vehicle.
• Flexibility to work in office, from home and at client sites as needed.
• Participation in an on-call rotation with a focus on minimizing after-hours calls.

Experience:

• 3+ years experience required in an MSP environment
• Proven experience in i nfrastructure projects such asCloud migrations, server upgrades, and network rollouts (Meraki, Ubiquiti).

Skills:

• Strong communication, adaptability, problem-solving, and teamwork with a proactive “get it done” mindset.
• Skilled in planning, executing, and delivering IT projects on time with attention to efficiency and client outcomes.
• Ability to build strong client partnerships, ensure satisfaction, and provide solutions that align with business needs.
• Strong technical ability with confidence in cloud migrations, server upgrades, and network rollouts.

Base Salary:$80,000 per year

• Salary based on experience
• Full benefits package included

Work Hours:

• Regular hours are Monday – Friday 8:00AM – 5:00PM
• Occasional after-hours client support required.
• Overtime provided as time-in-lieu for scheduled project work/on-call.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion.At About Staffing EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

About Staffingrecruiters are Alberta’s experts in connecting candidates with information technologyjobs.We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.

About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to information technology jobs.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting information technology jobs so check back with us regularly.

Please reference Job ID: 42622in your application.