IT Infrastructure Specialist/Lead (Business Solutions)

Far East Organization; Alberta; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading real estate group in Alberta is seeking an IT Infrastructure Specialist/Lead to support infrastructure design and operations. This role involves solution implementation across various business units, stakeholder collaboration, and vendor management in a dynamic environment. The ideal candidate has 3-6 years of relevant experience, strong networking skills, and familiarity with hospitality systems. Opportunities for career growth in infrastructure management are available.

Benefits

Collaborative team culture

Mentorship opportunities

Diverse project exposure

Qualifications

• 3 to 6 years of experience in IT infrastructure design or operations in hospitality or similar environments.
• Familiarity with hospitality infrastructure systems (HSIA, PABX, IPTV, Door Lock, CCTV).
• Experience with vendor management and technical proposal reviews.

Responsibilities

• Support design and implementation of infrastructure solutions for new developments.
• Manage day-to-day operations across infrastructure platforms.
• Collaborate with vendors to ensure service levels and quality delivery.

Skills

Technical knowledge in networking technologies

Documentation and analytical skills

Problem-solving skills

Communication with stakeholders

Education

Bachelor's degree in Computer Science or related field

Tools

Cisco Meraki

Microsoft Azure

Job description

IT Infrastructure Specialist/Lead (Business Solutions)

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia's largest real estate groups.

Far East Organization operates as a Christian enterprise which seeks to be a community of love and a workplace of grace doing business guided by the eternal truths of Jesus Christ.

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments including 55,000 private homes.

Far East Organization is the winner of 14 FIABCI World Prix d'Excellence awards, the highest honour in international real estate.

About the role

The Infrastructure Technology Specialist/Lead supports the Infrastructure Services team in designing, delivering, and maintaining infrastructure components that enable business solutions across Far East Organization.

This role is suitable for a technically strong infrastructure professional who has gained hands‑on experience and is ready to take on broader responsibilities in solution design, vendor management, and team collaboration. This position provides a pathway toward future roles in infrastructure management or solution leadership. You will gain direct exposure to project delivery, vendor engagement, and infrastructure standardization initiatives across multiple business units, including Hospitality, Retail, and Real Estate.

Responsibilities

Solutioning and Design (≈70%)

• Support the design and implementation of infrastructure solutions for new property developments, hotel openings, and business initiatives.
• Assist in developing network, voice, and security architectures, with emphasis on Cisco Meraki (Wi‑Fi, switching, and firewalls).
• Prepare technical proposals and documentation, and present solution options to internal stakeholders.
• Participate in integration design between infrastructure systems and hospitality‑related applications (HSIA, IPTV, PABX, Door Lock, CCTV).
• Collaborate with internal teams and external vendors to ensure solutions meet technical and business requirements.

Operations, Governance, and Security (≈30%)

• Support day‑to‑day operations across infrastructure platforms (networking, compute, storage, cloud, and security).
• Work closely with other Infrastructure Leads, the Operations team, and Engagement Managers to resolve escalated issues, ensure service continuity, and maintain overall system reliability.
• Participate in system health reviews and identify opportunities for operational improvements.
• Assist in managing vendor performance to ensure service levels, cost effectiveness, and quality delivery.
• Support governance and security activities, including compliance checks, access management, and audit documentation.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3 to 6 years of experience in IT infrastructure design, implementation, or operations, preferably in hospitality, real estate, or similar environments.
• Strong technical knowledge in networking technologies, especially Cisco Meraki.
• Familiarity with hospitality infrastructure systems such as HSIA, PABX, IPTV, Door Lock, and CCTV.
• Experience working with vendors and service providers, reviewing technical proposals, and coordinating delivery.
• Working knowledge of Microsoft Azure and security fundamentals (firewall policies, access control, vulnerability management).
• Good documentation, analytical, and problem‑solving skills.
• Able to communicate clearly with both technical and non‑technical stakeholders.
• Organized, dependable, and proactive in follow‑up and execution.

Preferred Certifications

• CCNA or equivalent
• Cisco Meraki Associate or Specialist certification
• ITIL Foundation
• CompTIA Network+ or Security+

Work Environment

• Collaborative team culture with mentorship from experienced Infrastructure Leads.
• Opportunities to work on diverse and visible projects, including new hotel openings and infrastructure upgrades.
• Exposure to cloud‑managed networks, enterprise platforms, and modern security frameworks.