IT Infrastructure Engineer - Data Center

Nelnet, Inc.; Mississauga; Hybrid; CAD 79,000 - 127,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA and FSA

401K/student loan repayment

Life insurance & AD&D insurance

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short- and long-term disability

Robust wellness program

Job summary

Nelnet, Inc. is seeking an IT Infrastructure professional to develop and maintain enterprise-scale systems. The role involves implementing solutions, documenting designs, and collaborating with multiple stakeholders to deliver value.

You will monitor system health, support security and compliance, and participate in on-call rotations as required. A bachelor’s degree in CS/MIS and 3–5 years of relevant experience are preferred.

Qualifications

• Bachelor's degree in Computer Science, MIS or related field; 3–5 years preferred.
• Experience with Windows Server, AD, SQL Server, Linux and networking.
• Background in security-focused environments and system hardening is a plus.

Responsibilities

• Develops or modifies IT infrastructure to meet business objectives.
• Maintains and implements technical solutions, specs, and documentation.
• Collaborates with stakeholders to define requirements and options.
• Provides training and technical support for users with varying IT knowledge.
• Performs routine health checks and monitors network security.
• Participates in rotational on-call and after-hours work when needed.

Skills

Windows Server

Active Directory

SQL Server

Linux

Networking basics

Firewalls

Data Protection

LAN/WAN

MPLS

Monitoring systems

Scripting

Automation

Education

Bachelor's in CS or MIS

Equivalent combination of education and experience

Tools

Monitoring tools

Automation scripting

Job description

Job Overview

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

Provides daily ongoing deployment, configuration, support, administration, maintenance and technical solutions to various technology components that make up the data center environment.

Compensation

Compensation Range for this Role: $79,000-$127,000 CAD (based on experience)

Work Requirement

This role has a hybrid work requirement of 2 days minimum in office per week.

Additionally, this position requires the successful completion of a Government of Canada Reliability Clearance (PERC) as a condition of employment. Candidates must be eligible to obtain and maintain the required clearance throughout their employment.

Must have or be able to obtain security clearance.

Responsibilities

• Develops or modifies IT Infrastructure to meet business objectives.
• Maintains and implements technical solutions, specifications, and documentation for various sized projects or daily support initiatives.
• Works with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, analyze cost/benefits requirements, and recommend design solution options.
• Provides training and technical support for users with varying levels of IT knowledge.
• Completes routine preventative measures (system health checks) and maintains/monitoring network security.
• Ability to work a rotational on-call shift and after hours when necessary.

Education & Experience

Educational qualifications: Bachelor's degree in Computer Science, Management Information Systems or related fields and/or equivalent combination of education and experience. 3-5 years of experience preferred.

• Experienced with Windows Server, Active Directory, SQL Server, Linux, Network, Switching/Routing, Firewalls, Data Protection, LAN, WAN, MPLS and Monitoring systems.
• Install, configure, and maintain switches, servers, firewalls, and hard drives.
• Experience building servers and maintaining rack elevation.
• Experience designing, implementing and maintaining enterprise scale systems with High Availability Configurations (Clustering, Load Balancing, Fault Tolerance, etc.), Systems Configuration Management, Optimization Tuning, and Monitoring.
• Preferred background working in security focused environments with skills in audit remediation and systems hardening.
• Experience with scripting, automation a plus.
• Monitor the environmental conditions of a data center to ensure they are optimum for servers, routers, and other devices.
• Organize the floor space surrounding data center equipment to allow for accessibility.
• Resolve operational, infrastructure or hardware incidents in a data center.
• Strong working knowledge of server hardware (rack and blade form factors).
• Good understanding of the electrical and mechanical systems used in a data center environment, including Generators, UPS systems, ATS units, PDU/PMM units, and CRAC units.

Skill Competencies

Strong analytical, judgment and problem-solving skills. Strong oral and written communication skills. Strong interpersonal skills, interacts will with technical and non-technical clients. Strong working knowledge of data center technologies.

Benefits

• Medical
• Dental
• Vision
• HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program

Equal Opportunity Employer

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.

Disability Accommodation

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [e-mail].

Drug and Tobacco Free Workplace

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring.

Company Overview

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

Legal Information

EEO Info | EEO Letter | EPPA Info | FMLA Info