IT Helpdesk Technician: Windows & Mac Support Pro

freelance.ca; Southwestern Ontario; On-site; CAD 50,000 - 60,000; Full time

Job summary

A technology support company in Southwestern Ontario is seeking a motivated Helpdesk Technician to provide IT support for internal staff. This full-time role involves resolving support tickets, managing user workstations, and assisting with hardware and software issues. Ideal candidates will have a diploma in IT and 1–3 years of helpdesk experience. Competitive salary ranging from $50,000 to $60,000 per year.

Qualifications

• 1–3 years of experience in IT support or helpdesk roles.
• Working knowledge of Microsoft 365 administration and troubleshooting.
• Experience with hardware setup and IT ticketing systems.

Responsibilities

• Respond to and resolve internal IT support tickets in a timely manner.
• Set up and configure user workstations, laptops, monitors, and peripherals.
• Maintain IT asset inventory including hardware and software licenses.

Skills

Technical support experience

Strong communication skills

Analytical problem solver

Self-motivated

Team player

Education

Diploma or degree in Information Technology or related field

Tools

Microsoft 365

Windows

macOS

IT ticketing systems

Job description

A technology support company in Southwestern Ontario is seeking a motivated Helpdesk Technician to provide IT support for internal staff. This full-time role involves resolving support tickets, managing user workstations, and assisting with hardware and software issues. Ideal candidates will have a diploma in IT and 1–3 years of helpdesk experience. Competitive salary ranging from $50,000 to $60,000 per year.