IT Helpdesk Specialist: Elevate Gaming Tech in Vancouver

CD Project; Vancouver; On-site; CAD 74,000 - 103,000; Full time

Job summary

A leading gaming company in Vancouver is seeking an IT Helpdesk Specialist. In this full-time role, you will provide essential IT support to ensure that developers and designers have reliable technology at their disposal. The ideal candidate will have at least 2 years of experience in IT support, strong problem-solving abilities, and excellent customer service skills. The position offers a salary range of $74,700–$102,700 CAD annually.

Benefits

Company-paid medical healthcare

Free mental health support

20 days of paid leave

RRSP with employer matching

Menstrual leave

Support for working parents

Internal training and workshops

Dog-friendly office

Qualifications

• Minimum 2 years’ experience in a similar position.
• Basic knowledge of network devices (configuration and administration).
• Experience with IT service management systems and ticketing tools.

Responsibilities

• Provide support to End Users through all available channels.
• Troubleshoot and resolve technical problems.
• Manage IT equipment and keep stocks updated.

Skills

Problem-solving skills

Customer service skills

Knowledge of network devices

Knowledge of ITSM tools

Attention to detail

Analytical skills

Tools

ServiceNow

Jira

Zendesk

Windows OS

Apple OS

Job description

A leading gaming company in Vancouver is seeking an IT Helpdesk Specialist. In this full-time role, you will provide essential IT support to ensure that developers and designers have reliable technology at their disposal. The ideal candidate will have at least 2 years of experience in IT support, strong problem-solving abilities, and excellent customer service skills. The position offers a salary range of $74,700–$102,700 CAD annually.