IT Helpdesk Co-op: Level 1 Support & Projects

Discover Your Next Opportunity Below; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Toronto is seeking a support technician to join their Workplace technology team. The role involves providing Level 1 helpdesk support, triaging tickets, and ensuring service level agreements are met. Ideal candidates will have ongoing education in IT, and the ability to move items and travel around the Greater Toronto Area. This position offers full-time employment with a focus on diversity and accessibility.

Qualifications

• Ability to physically move items.
• Ability to travel to different locations around GTA.

Responsibilities

• Provide Level 1 Helpdesk support.
• Ensure SLA compliance for the ticket system.
• Create processes for installing and uninstalling hardware and software.

Skills

Helpdesk support

Triage help desk tickets

Documentation improvement

IT-related projects participation

Education

Ongoing education in IT related field

Job description

A leading technology solutions provider in Toronto is seeking a support technician to join their Workplace technology team. The role involves providing Level 1 helpdesk support, triaging tickets, and ensuring service level agreements are met. Ideal candidates will have ongoing education in IT, and the ability to move items and travel around the Greater Toronto Area. This position offers full-time employment with a focus on diversity and accessibility.