IT Help Desk Technician - Parental Leave Coverage (Full-Time, Temporary)

I.T. ISIN Solutions; Kamloops; On-site; CAD 50,000 - 70,000; Full time

Job summary

I.T. ISIN Solutions is seeking an IT Support Technician for a temporary parental leave coverage role. The ideal candidate will manage client infrastructure, provide technical support, and uphold service standards. Strong communication skills and Microsoft 365 expertise are essential for this role, which offers the chance to work in a dynamic environment and improve technical skills.

Qualifications

• 1-2 years of recent related experience in IT support required.
• Experience with IT ticketing systems preferred.
• Fluency in English required.

Responsibilities

• Provide tier-1 and tier-2 technical support for client systems.
• Manage Microsoft 365 environments and support GPO creation.
• Install, configure, and maintain systems and network devices.

Skills

Problem Solving

Communication

Technical Support

Networking

Microsoft 365

Education

Diploma in Computer Science

Diploma in Networking

Diploma in Systems Administration

Tools

Microsoft 365 Admin Center

IT ticketing systems

Job description

Job Title : IT Support Technician (ParentalLeave Coverage – Temporary Full-Time)

Schedule : Monday to Friday, 8 : 30 AM to 5 : 00 PM (occasional on-call / pager duty)

Job Summary

We are seeking a detail-oriented and proactive IT Support Technician to join our team. This temporary role is a parental leave replacement and will start approximately June 2025, ending December 2026. Reporting to the Managing Technician, you will be responsible for supporting client infrastructure, maintaining systems, and ensuring a high level of service in a dynamic work environment. This is a full-time, on-site position with opportunities to expand your technical skills and contribute meaningfully to our customer service standards.

Job Description

We’re looking for a versatile and customer-focused Support Technician with strong networking and system support experience. You should be confident working independently, enjoy solving problems methodically, and have excellent written and verbal communication skills. Familiarity with Microsoft 365 administration is essential.

An interest in modern tools, including AI-driven solutions, is highly valued. Please include the word pineapple in your email or cover letter to show you’ve read this description carefully.

The ideal candidate will be a punctual, reliable self-starter who thrives in fast-paced environments and contributes ideas for continuous improvement.

Key Responsibilities

• Provide tier-1 and tier-2 technical support for client systems, workstations, and networks
• Troubleshoot and resolve up to 80% of client issues prior to escalation
• Perform server and workstation setup, configuration, and onboarding (including documentation)
• Manage Microsoft 365 environments, including user account setup, licensing, Exchange Online, SharePoint permissions, Teams policies, and security alerts
• Support GPO creation, DHCP reservations, and Active Directory security groups
• Install, configure, and maintain desktops, servers, network devices, and related hardware / software
• Respond to client requests via ticketing system, email, and phone in a timely and professional manner
• Utilize and suggest automation or AI tools to increase support efficiency where applicable
• Maintain accurate documentation of issues, solutions, and procedures
• Uphold professional, ethical behavior and represent the company positively in all interactions
• Strong diagnostic and troubleshooting abilities across hardware, software, and networking issues
• Proficiency with Microsoft 365 (admin center, Exchange, SharePoint, Teams, Intune, Defender, Power Platform)
• Exposure to or interest in AI-driven tools
• Experience with IT ticketing systems (HaloPSA, Autotask, ConnectWise, or similar)
• Clear, professional communication with both technical and non-technical users
• Strong documentation and research skills
• Ability to stay calm and productive in high-pressure or fast-changing environments
• A high level of ethics, integrity, and professionalism

Education & Experience

• Diploma in Computer Science, Networking, or Systems Administration
• Minimum 2 years of recent, related experience in IT support and customer service
• OR a combination of equivalent education, training, and experience

Preferred Certifications (any combination) :

• Microsoft : MOS, M365 Fundamentals, Azure Fundamentals, or MCITP
• CompTIA : A+, Network+, Server+
• Cisco : CCENT or CCNA

Language Requirement

• Fluency in English (written and spoken) is required.