IT Help Desk Technician II — Grow, Mentor, Impact

VC3; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

A technology solutions company is seeking an IT Help Desk Technician - Level 2 in Vancouver to provide mid-level technical support for clients, specializing in business applications and ensuring system stability. The ideal candidate has experience in service desk environments, a strong customer service orientation, and a commitment to personal growth and teamwork. This role also includes mentoring junior technicians and supporting remote service teams.

Benefits

Mentorship and career development programs

Innovative and fun company culture

Opportunities for personal growth

Qualifications

• At least 2 years relevant IT experience supporting SMB environments.
• At least 3 years’ experience managing & working with relevant technologies.
• Ability to train and educate clients on technical standards.

Responsibilities

• Receive & respond to escalated service requests and incidents.
• Mentor and assist Tier 1 and Tier 2 staff.
• Provide coverage for Field Technician during site visits as needed.

Skills

Microsoft MCSE, MCSA, or MCTIP

Technical troubleshooting skills

Customer service

Networking knowledge

Education

Post-secondary training in Network Administration

Tools

Microsoft Office

Virtualization technologies

Windows Server

Job description

A technology solutions company is seeking an IT Help Desk Technician - Level 2 in Vancouver to provide mid-level technical support for clients, specializing in business applications and ensuring system stability. The ideal candidate has experience in service desk environments, a strong customer service orientation, and a commitment to personal growth and teamwork. This role also includes mentoring junior technicians and supporting remote service teams.