IT Help Desk Technician

Yukon Energy; Whitehorse; On-site; CAD 60,000 - 80,000; Full time

Job summary

A regional energy provider in Yukon is seeking an IT Help Desk Technician to provide technical support for hardware and software issues. The ideal candidate will possess a Bachelor's degree in IT, relevant certifications, and strong troubleshooting skills. Competitive pay with benefits and relocation assistance is offered.

Benefits

Competitive Pay with annual cost of living increase

Northern Allowance: $7,000 + 5% Base Pay

Comprehensive Benefit Package

160 hours of vacation leave

Annual Wellness Subsidy

Cell Phone Subsidy

Training and Development opportunities

Qualifications

• 1-3 years of experience in IT support or a related field.
• Ability to work independently and as part of a team.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Respond to incoming helpdesk requests and provide timely technical support to end-users.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain software and hardware.

Skills

Technical troubleshooting

Customer service

Communication skills

Organizational skills

Knowledge of Windows operating systems

Education

Bachelor's degree in computer science, information technology, or related field

CompTIA A+ certification

Microsoft Certified Desktop Support Technician (MCDST)

Job description

The Opportunity :

IT Help Desk Technician

Permanent, Full-Time unit position, based out of Whitehorse, Yukon.

Compensation: Level 7 : $40.32 / hr-$48.14 / hr PLUS Northern Allowance.

Are you the go-to tech problem solver in your world? Do you get a rush from troubleshooting issues, helping people, and making technology actually work the way it should? Yukon Energy is looking for a skilled and customer-focused IT Help Desk Technician to join our team in Whitehorse, Yukon—where your technical expertise keeps the power on for an entire territory.

Who we are :

Yukon Energy is the primary generator and transmitter of electrical energy in the Yukon territory, operating within the Traditional Territories of Yukon First Nations. We take pride in our commitment to sustainability and collaboration with Indigenous communities across all our operations.

What will you do :

• Respond to incoming helpdesk requests and provide timely technical support to end-users for hardware, software, and network issues.
• Diagnose and troubleshoot desktop, laptop, mobile device, printer, and peripheral problems to restore functionality and minimize downtime.
• Install, configure, and maintain software and hardware, including Microsoft 365, Intune, SharePoint Online, OneDrive for Business, and Teams.
• Support network connectivity by identifying and resolving LAN, WAN, and wireless connection issues.
• Assist with IT projects, system upgrades, deployments, and technology initiatives as required.
• Maintain accurate documentation of technical procedures, support activities, and asset inventory in accordance with Yukon Energy’s policies, guidelines, and procedures.
• Provide end-user training and promote effective use of corporate technology tools while upholding safety, confidentiality, and security standards.

What you need to succeed :

• Bachelor's degree in computer science, information technology, or related field preferred.
• Relevant technical certifications, such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) preferred.
• 1-3 years of experience in IT support or a related field.
• Strong technical troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles.
• Familiarity with ticketing systems and remote support tools.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Good organizational skills.
• A valid class 5 driver’s license.
• Ability to work in a team and cross-cultural environment.

What is in it for you :

• Competitive Pay with annual cost of living increase.
• Northern Allowance : $7,000 + 5% Base Pay added to Base Salary.
• Comprehensive Benefit Package that begins the first day of employment.
• 160 hours of vacation leave, 160 hours of sick leave, 40 hours of special leave.
• Travel Allowances for employee and their spouse and dependent(s).
• Annual Wellness Subsidy.
• Cell Phone Subsidy.
• RRSP Match begins first day of employment.
• Relocation Assistance.
• Training and Development opportunities.
• Opportunity to be a part of something greater and help the Yukon.