IT Help Desk & Support Technician — Growth, Mentorship & Benefits

Challenger Motor Freight Inc; Vaughan; On-site; CAD 50,000 - 70,000; Full time

Job summary

A logistics and freight company in Vaughan is seeking a Helpdesk & Support Technician as the first point of contact for IT-related issues. This role involves providing technical assistance, diagnosing software/hardware issues, and ensuring customer satisfaction. Candidates must have a degree in IT and 2-5 years of relevant experience. Excellent organizational, communication, and problem-solving skills are essential. The position may require local travel.

Benefits

Continuous learning environment

Comprehensive total rewards package

Support for professional memberships

Qualifications

• Minimum 2-5 years of relevant work experience in a Microsoft Windows/Office 365 & Networking environment.
• Well-organized, enthusiastic, and a positive team member.
• Detail and deadline oriented, with the ability to effectively prioritize.

Responsibilities

• Receive and respond to helpdesk tickets for end users requiring support quickly and accurately.
• Diagnose software and hardware issues and send recommendations to users.
• Setup new users in Active Directory.

Skills

Customer satisfaction commitment

Strong verbal communication skills

Strong organizational skills

Effective problem-solving

Relationship building

Education

Post-secondary degree or diploma in Information Technology

Tools

Windows 10 Desktop

Windows Server

Microsoft Office Suite

Job description

A logistics and freight company in Vaughan is seeking a Helpdesk & Support Technician as the first point of contact for IT-related issues. This role involves providing technical assistance, diagnosing software/hardware issues, and ensuring customer satisfaction. Candidates must have a degree in IT and 2-5 years of relevant experience. Excellent organizational, communication, and problem-solving skills are essential. The position may require local travel.