IT Help Desk Manager — Funded Training & Leadership

Flynn Group of Companies; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading building envelope contractor in Toronto is seeking a Helpdesk Manager to lead their IT department in Mississauga. You will manage Help Desk operations, oversee a team of technical support specialists, and implement IT policies. The ideal candidate has 7 years of IT support experience and strong leadership skills. This full-time position offers development opportunities and a supportive work environment.

Benefits

Funded training and development program

Subsidized in-house cafeteria and gym

Dental and supplemental medical plan

RRSP contributions

Employee and Family Assistance Program

Free parking and EV Charging facility

Qualifications

• 7 years of experience in hands-on IT support and troubleshooting.
• 3 years of experience managing a team of at least 3 specialists.
• Thorough knowledge of computer systems and IT components.
• Experience with LAN, WAN, and VPN technologies.
• Strong customer service and time management skills.

Responsibilities

• Manage daily operations of the IT help desk including ticketing system.
• Lead and supervise a team of technical support specialists.
• Develop and implement IT policies and procedures.
• Monitor and report on key performance indicators.
• Collaborate with IT teams and vendors for seamless integration.

Skills

IT support and troubleshooting

Customer service

Time management

Relationship management

Performance management

Education

Bachelor’s degree in MIS / CIS or equivalent

Tools

Windows Operating systems

Microsoft Office suite

Apple iOS

Active Directory

VMware

Microsoft Windows Server

Remedy

Job description

A leading building envelope contractor in Toronto is seeking a Helpdesk Manager to lead their IT department in Mississauga. You will manage Help Desk operations, oversee a team of technical support specialists, and implement IT policies. The ideal candidate has 7 years of IT support experience and strong leadership skills. This full-time position offers development opportunities and a supportive work environment.