IT Field Support Technician_Imperial

Gr8ttek, LLC; Imperial; On-site; CAD 30,000 - 60,000; Part time

Job summary

A technology services provider in Saskatchewan is seeking a part-time Field Specialist to deliver hardware-focused services. Ideal candidates will possess troubleshooting skills and excellent customer service abilities. Responsibilities include managing service calls and administrative tasks while maintaining equipment and inventory. Flexible hours available, with compensation based on service calls. Dell/Lenovo certification training is provided at no cost.

Benefits

$40 per call

$5 per call per diem

Dell/Lenovo certification training at no cost

Qualifications

• 1-2 years of relevant experience.
• Ability to lift and move computer equipment up to 50 lbs.
• Must own reliable transportation.

Responsibilities

• Provide customer break fix support for designated equipment.
• Complete all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.

Skills

Technical troubleshooting

Customer service

Clear communication

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.

Gr8ttek is looking for a part‑time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

You will need to be available to take calls M‑F between the hours of 9:00am - 6:00pm

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo certification training AT NO COST TO YOU

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1‑2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit