IT Field Services Technician

Lifemark Health Group; Ottawa; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Learning allowance

Health benefits

Wellness days

Employee ownership

Employee discounts

Corporate discounts

Job summary

Lifemark Health Group is seeking an IT Field Services Technician to join our Ottawa, Ontario team. You will travel within the Ottawa region to provide IT support to clinics, handling helpdesk tickets and Tier 2 issues for Windows and macOS, with setup, troubleshooting and documentation responsibilities.

Ideal candidates bring strong customer service, bilingual English/French skills, and experience with Active Directory, Windows/macOS, and network systems.

Qualifications

• Superior customer service experience required.
• Bilingual English/French with clear technical support in both languages is a strong asset.
• Experience with Microsoft Active Directory.
• Knowledge of mobile platforms.
• Some knowledge of Microsoft Windows server platform.
• Knowledge of VoIP systems.
• Computer hardware repair (Windows/Mac).
• Strong problem solving and troubleshooting skills.
• Strong written and verbal communication.
• Ability to work with minimal supervision.
• Extensive knowledge of Microsoft Windows operating systems and MS Office.
• Hands-on experience supporting macOS devices in a business environment.

Responsibilities

• Daily management of helpdesk tickets and level 2 support requests.
• Provide remote and onsite Tier 2 support for Windows and macOS devices, including setup, configuration, troubleshooting, software, peripherals and network connectivity.
• Maintain documentation of support and infrastructure.
• Manage recommendation and obtain approvals for procurement of IT equipment and software.
• Setup and installation of new systems and IT equipment.
• Travel throughout Ottawa and Gatineau region.

Skills

Customer service

Bilingual English/French

Problem solving

Written communication

Verbal communication

Active Directory

Mobile platforms

Windows Server

VoIP systems

Hardware repair

Windows/macOS support

Networking basics

Remote management tools

Self supervision

Tools

Microsoft Active Directory

VoIP systems

Windows

MacOS

Microsoft 365

Job description

Salary Range: $55,000.00 To $65,000.00 Annually

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs 5,000 highly trained clinicians, medical experts and team members in over 370 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare provides in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw companies in May 10, 2022.

The Opportunity:

We’re looking for IT Field Services Technician to join our team in Ottawa, Ontario. Reporting to the Senior Manager, IT Field Operations you will be responsible for travelling within the Ottawa, Ontario region to provide IT Support to our clinics.

In this role, you will be responsible for:

• The daily management of helpdesk tickets and level 2 support requests
• Provide remote and onsite Tier 2 support for Windows and macOS devices, including setup, configuration, troubleshooting, software, peripherals and network connectivity
• Maintain documentation of support and infrastructure
• Manage recommendation and obtain approvals for procurement of IT equipment and software
• Setup and installation of new systems and IT equipment
• Travel throughout Ottawa and Gatineau region

What we're looking for:

• Superior customer service experience, technical support and IT field support is required
• Bilingual proficiency in English and French with the ability to provide clear technical support in both languages is considered a strong asset.
• Experience with Microsoft Active Directory
• Knowledge of mobile platforms
• Some knowledge of Microsoft windows server platform
• Knowledge of VoIP systems
• Computer hardware repair (Windows/Mac)
• Strong problem solver and troubleshooting skills
• Strong written and verbal communication
• Work with different divisions understanding their needs
• Set clear expectations and define key performance indicators for self
• Work within a team environment providing insight when appropriate
• Ability to work with minimal supervision
• Extensive knowledge of Microsoft Windows operating systems and MS Office
• Hands-on experience supporting macOS devices in a business environment, including device setup, operating system and application troubleshooting, Microsoft 365, printing, peripherals and network connectivity
• An understanding of network topologies and protocols (including firewalls, routers, switches, etc)
• Understanding of remote management tools and techniques
• Valid Drivers license and reliable vehicle

Working at Lifemark Health Group

We believe that when our team members thrive, our clients feel the difference! We’re committed to empowering you to build a fulfilling career, providing the support you need to explore your interests and create your own path. Wherever you are in your career, Lifemark offers the support you need to succeed. You can develop your skills and entrepreneurial spirit through collaboration and mentorship from a network of industry leaders, expand into specialized areas, or advance into leadership positions. Here’s what you can expect:

• Competitive salary with benefits package
• $1500 annual learning and development allowance
• Team culture that values collaboration, learning, and shared success.
• Flexible health benefits – medical, dental, and vision coverage for you and your family.
• Paid wellness and vacation days.
• Employee Share Ownership Program (Shoppers Drug Mart) – a 25% company match of up to 5% of your base salary.
• 30% employee discount at Shoppers Drug Mart.
• Corporate discount at GoodLife Fitness, Workperks, and employee assistance program.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.