IT Executive - ERP / MES system / Manufacturing Industry [2683]

The Supreme HR Advisory; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading HR consultancy in Canada is seeking an IT Infrastructure Support professional. The candidate will be responsible for maintaining hardware, supporting network infrastructure, and managing user accounts. Key qualifications include a diploma in IT, experience in ERP and MES systems, and 1-3 years in IT support. This position offers a competitive salary and the opportunity to work in a dynamic environment.

Qualifications

• 1-3 years of experience in IT support, networking, or systems administration.
• Experienced with ERP / MES systems.
• May require after-hours or weekend support.

Responsibilities

• Maintain and troubleshoot hardware (PCs, printers, etc.).
• Support network infrastructure: LAN/WAN, switches, routers.
• Manage user accounts, email, and permissions.
• Ensure system uptime to minimize production downtime.
• Provide training to staff on using systems.

Skills

IT support

Networking

Systems administration

Technical support

Education

Diploma or Degree in Information Technology or related field

Tools

ERP systems

MES systems

Job description

WhatsApp: [phone] (Kyler)

Email: [e-mail]

• Working hour : Monday to Friday 8am to 5.45pm
• Salary : $3,500 to $4,000
• Location: Admiralty

Job Responsibilities

IT Infrastructure Support

• Maintain and troubleshoot hardware (PCs, printers, barcode scanners, etc.)
• Support network infrastructure: LAN/WAN, switches, routers, Wi-Fi
• Ensure servers and data storage are running smoothly (file servers, domain controllers)

System Administration

• Manage user accounts, email, Active Directory, file permissions
• Monitor IT security (antivirus, firewalls, data protection policies)
• Perform regular backups and ensure disaster recovery plans are in place

Manufacturing/Production System Support

• Provide technical support for MES (Manufacturing Execution Systems), ERP, or factory-specific systems
• Troubleshoot machine-PC communication issues (e.g., PLCs, IoT devices)
• Ensure system uptime to minimize production downtime

Software & Application Support

• Install, configure, and maintain standard and custom software
• Provide technical support to end-users
• Liaise with software vendors for updates, bugs, or new implementations

IT Policies and Compliance

• Implement and enforce IT policies, data protection, and access control
• Support ISO/IEC 27001 or other relevant compliance needs if applicable

User Support & Training

• Act as the first point of contact for IT-related issues
• Provide training or guidance to staff on using systems or software

Reporting & Documentation

• Maintain IT asset inventory
• Prepare incident reports, maintenance logs, and update manuals
• Support audits and provide technical documentation

Job Requirements

• Diploma or Degree in Information Technology or related field
• Experienced with ERP / MES systems
• 1-3 years of experience in IT support, networking, or systems administration
• May require after-hours or weekend support during downtime or system issues