IT End-User Support Lead — Onsite & Team Manager

KPMG LLP Canada; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading consulting firm in Toronto seeks an IT End User Support (EUS) Manager to oversee support services for over 10,000 users. The successful candidate will manage a dedicated team and ensure the effective resolution of technical issues. The role requires extensive IT support experience, management skills, and familiarity with tools like ServiceNow and M365. This position is primarily onsite at the downtown Toronto office.

Qualifications

• Minimum of 10 years IT Support experience, minimum of 3 years in a management capacity.
• Experience with ServiceNow and implementing ITIL or similar service management frameworks.
• Flexibility to work after hours when needed.

Responsibilities

• Oversee daily operations of the End User Support team.
• Manage IT desktop asset life cycle and accounting.
• Act as escalation point for complex incidents.

Skills

IT Support experience

Management experience

Interpersonal skills

Communication skills

Troubleshooting skills

Analytical ability

Project Management (PMI)

Education

Degree in business management or technology

Tools

ServiceNow

M365 (Teams, One Drive)

Windows 11

AI productivity tools

Job description

A leading consulting firm in Toronto seeks an IT End User Support (EUS) Manager to oversee support services for over 10,000 users. The successful candidate will manage a dedicated team and ensure the effective resolution of technical issues. The role requires extensive IT support experience, management skills, and familiarity with tools like ServiceNow and M365. This position is primarily onsite at the downtown Toronto office.