IT Delivery Manager

Knix; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A technology company in Toronto is seeking an experienced IT Delivery Manager to oversee the planning and execution of technology initiatives. The role involves leading cross-functional teams to drive successful project outcomes using agile practices. Ideal candidates should have over 5 years of experience in IT project management and a strong understanding of agile frameworks. This is an exciting opportunity to influence technology delivery at a dynamic company.

Qualifications

• 5+ years of experience in IT project or delivery management.
• Minimum of 2 years leading agile teams.
• Proven experience managing small, cross-functional teams.

Responsibilities

• Drive IT and product-related projects using agile methods.
• Facilitate planning sessions and daily stand-ups.
• Manage delivery timelines and resource constraints.

Skills

Agile frameworks (Scrum, Kanban)

Stakeholder management

Communication skills

Leadership

Process optimization

Tools

Jira

Azure DevOps

Job description

Our company is looking for an experienced and outcome-oriented IT Delivery Manager to oversee the planning, execution, and continuous improvement of technology initiatives. This role is crucial for ensuring that our IT and product deliverables are strategically aligned with business goals through disciplined delivery management and agile practices.

If you thrive in a collaborative, fast-paced, and evolving environment, and enjoy guiding a small, cross‑functional team to deliver high‑value technology outcomes, we want to hear from you. You will be the linchpin, working closely with product managers, developers, QA, operations, and business partners to drive success.

The Opportunity

• As the IT Delivery Manager, you will be responsible for orchestrating and accelerating the output of our core technology teams. You will…
• Lead and Coordinate Delivery: Drive IT and product‑related projects using robust agile and iterative delivery methods.
• Ensure Alignment and Transparency: Facilitate planning sessions, daily stand‑ups, and retrospectives to maintain consistent team alignment and clear transparency across stakeholders.
• Balance Priorities: Skillfully manage delivery timelines, priorities, and resource constraints while keeping a sharp focus on business objectives.
• Optimize Performance: Track delivery progress using agile metrics (velocity, burndown, cycle time) to identify and implement continuous improvement opportunities.
• Remove Barriers: Proactively remove delivery impediments, resolve cross‑team dependencies, and elevate risks to ensure smooth execution.
• Ensure Readiness: Partner with product and engineering to ensure comprehensive documentation, change management, and release readiness processes are in place.
• Coordinate Operations: Work closely with infrastructure, security, and operations teams to coordinate seamless deployment and production readiness activities.
• Cultivate Excellence: Foster a culture of accountability, learning, and continuous improvement within the IT team.

About You

• You are a leader who is passionate about both process and people. You are defined by your ability to get things done and your collaborative mindset.
• Organized and Pragmatic: You bring order to complexity and prioritize outcomes above all else.
• A Balancer of Priorities: You are adept at managing and balancing priorities across multiple simultaneous initiatives without sacrificing quality.
• Inspirational Leader: You are skilled at inspiring trust, fostering accountability, and coaching high‑performing, cross‑functional teams.
• Comfortable with Change: You are resilient and comfortable working in an evolving environment where processes and standards are continuously refined.
• An Excellent Communicator: You possess excellent communication and stakeholder management skills, capable of translating technical goals into business impacts.

Qualifications

• 5+ years of experience in IT project or delivery management. A minimum of 2 years of experience leading agile teams.
• Proven experience managing small, cross‑functional teams dedicated to delivering technology or product solutions.
• Strong understanding of agile frameworks (Scrum, Kanban, etc.) and associated tools (e.g., Jira, Azure DevOps, or similar).
• Experience coordinating development, testing, and infrastructure workstreams in parallel.
• Familiarity with modern release practices such as CI/CD, DevOps, and cloud‑based deployment models.