IT Coordinator (Bilingual)

MNP; Quebec; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading national accounting and business advisory firm in Canada is seeking an IT Coordinator. The successful candidate will provide deskside support to team members, assist with application deployment, and ensure smooth IT operations while being bilingual in French and English. Relevant IT experience, customer service skills, and familiarity with various technologies are essential for this role.

Qualifications

• Functional proficiency in English required.
• Relevant IT experience is considered an asset.
• Basic understanding of telephony systems and concepts.
• Experience with asset management and planning preferred.

Responsibilities

• Provide deskside support to team members both locally and remotely across Canada.
• Support the deployment and use of core applications.
• Perform data recovery operations.
• Deliver one on one and group training, both in person and remotely.
• Maintain flexibility to travel regionally.

Skills

Technologically savvy

Customer service experience

Ability to learn applications and systems quickly

Experience with Active Directory

Networking concepts

Tools

Windows 10

Office 365

PowerShell

ServiceNow

Job description

Job Details

Description

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide deskside support to team members both locally and remotely across Canada
• Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
• Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
• Implement and maintain equipment standards, policies and support processes
• Install software and deploy hardware as required
• Perform data recovery operations
• Utilize ServiceNow ticketing and Knowledge Base systems
• Be able to work independently and as a member of a larger Technology team
• Deliver one on one and group training, both in person and remotely
• Flexibility to work overtime, as necessary
• Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
• Maintain flexibility to travel regionally

Skills and Experience

• Technologically savvy with a strong ability to learn applications and systems quickly
• Relevant IT experience is considered an asset
• Customer service experience
• An understanding of the following is considered an asset :
  • Active Directory
  • Networking concepts
  • Installing and troubleshooting print devices
  • Imaging hardware
  • Backup systems
  • AV Equipment
  • PowerShell
• Knowledge of the following Microsoft based Operating Systems and software is considered an asset :
  • Windows 10
  • Office 365
  • Teams
  • OneDrive
• A basic understanding of telephony systems and concepts
• The successful candidate will primarily work in French to collaborate effectively with employees. Functional proficiency in English is also required to participate in team meetings and provide service to users in both languages.
• Familiarity supporting key applications such as TaxCycle, CaseWare and other consumer accounting packages would be considered an asset
• Experience in asset management and planning preferred
• Experience working with the business to assess business needs would be beneficial