IT Coordinator

MNP; Saint-Hyacinthe; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading national accounting firm in Canada seeks an IT Coordinator to provide deskside support and assist with the deployment and configuration of technology applications. The ideal candidate is technologically savvy, bilingual in English and French, and has relevant IT experience. This role involves supporting local and remote team members across Canada, implementing equipment standards, and maintaining smooth IT operations.

Qualifications

• Technologically savvy with a strong ability to learn applications and systems quickly.
• Relevant IT experience is considered an asset.
• An understanding of networking concepts and print devices.

Responsibilities

• Provide deskside support to team members across Canada.
• Support the deployment and configuration of core applications.
• Provide technical support for desktops, laptops, and mobile devices.

Skills

Technologically savvy

Customer service experience

Written and verbal bilingual skills

Tools

Active Directory

Networking concepts

Microsoft Windows 10

Office 365

Teams

OneDrive

TaxCycle

CaseWare

PowerShell

Job description

Job Details and Description

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide deskside support to team members both locally and remotely across Canada
• Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
• Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
• Implement and maintain equipment standards, policies and support processes
• Install software and deploy hardware as required
• Perform data recovery operations
• Utilize ServiceNow ticketing and Knowledge Base systems
• Be able to work independently and as a member of a larger Technology team
• Deliver one on one and group training, both in person and remotely
• Flexibility to work overtime, as necessary
• Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
• Maintain flexibility to travel regionally

Skills and Experience

Technologically savvy with a strong ability to learn applications and systems quickly

Relevant IT experience is considered an asset

Customer service experience

An understanding of the following is considered an asset :

• Active Directory
• Networking concepts
• Installing and troubleshooting print devices
• Imaging hardware
• Backup systems
• AV Equipment
• PowerShell

Knowledge of the following Microsoft based Operating Systems and software is considered an asset :

• Windows 10
• Office 365
• Teams
• OneDrive

A basic understanding of telephony systems and concepts

Written and verbal French and English language skills, due to frequent collaboration with English-speaking teams / clients across Canada and some client deliverables / regulatory reporting obligation are in English

Familiarity supporting key applications such as TaxCycle, CaseWare and other consumer accounting packages would be considered an asset

Experience in asset management and planning preferred

Experience working with the business to assess business needs would be beneficial