IT Change Manager

PLATO; Ottawa; On-site; CAD 85,000 - 105,000; Full time

Job summary

An Indigenous-led software testing firm located in Ottawa is seeking an experienced IT Change Manager to oversee the change management process for Salesforce ERP implementations. This role involves developing change management frameworks, leading meetings, and coordinating with various teams to ensure smooth transitions. The ideal candidate has a Bachelor's degree and at least 5 years in IT change management, particularly in ERP environments. This position offers a chance to contribute to quality testing and a better world through technology.

Qualifications

• 5+ years of experience as an IT Change Manager in ERP or CRM environments.
• Strong understanding of Salesforce platform architecture.
• Familiarity with ITIL or ITSM frameworks.

Responsibilities

• Develop a comprehensive IT change management framework.
• Lead Change Advisory Board meetings.
• Track and report on change success rates.

Skills

Change Management

Salesforce Platform Understanding

Communication Skills

Stakeholder Management

Education

Bachelor's degree in Business Administration, IT, or related field

Tools

Salesforce DX

ServiceNow

Azure DevOps

Job description

PLATO is Canada's only Indigenous‑led, Indigenous staff‑led software testing services firm. We insist on working with quality people who share our passion for quality testing and have built a team of people who also believe quality is the most important deliverable. Our team of software testing specialists believes that better software leads to a better world. We are committed to building strong communities – PLATO trains and employs members of First Nations, Métis, and Inuit communities across the country and strives to build a network of 1000 Indigenous software testers across Canada. PLATO has offices on or near Indigenous communities across Canada, in Fredericton, Sault Ste Marie, Ottawa/Gatineau, Regina, Prince Albert, Calgary, and Vancouver. We are seeking a skilled IT Change Manager to join our dynamic professional services team. The IT Change Manager will lead and manage the change management process for our client’s Salesforce ERP implementation. This role is critical in ensuring that changes to systems, processes, and technologies are introduced in a controlled and coordinated manner, minimizing disruption and maximizing business value.

Responsibilities

• Develop and implement a comprehensive IT change management framework aligned with Salesforce ERP project goals.
• Define and manage change types (standard, normal, emergency) and ensure adherence to governance processes.
• Lead Change Advisory Board (CAB) meetings and facilitate change approvals.
• Collaborate with Salesforce architects, developers, and business analysts to assess the impact of changes across modules (e.g., Sales Cloud, Service Cloud, CPQ, Financials).
• Ensure changes to Apex code, Lightning components, Flows, and metadata are properly reviewed, tested, and documented.
• Coordinate sandbox refreshes, release schedules, and deployment windows.
• Communicate change plans, schedules, and impacts to technical and non-technical stakeholders.
• Develop and deliver change‑related documentation, training materials, and user communications.
• Act as a liaison between IT, business units, and external vendors.
• Track and report on change success rates, incidents caused by changes, and continuous improvement metrics.
• Conduct post‑implementation reviews to assess change effectiveness and identify lessons learned.
• Ensure all changes comply with internal policies, audit requirements, and regulatory standards.
• Maintain detailed records of change requests, approvals, and outcomes for audit purposes.

Qualifications

• Required: Bachelor's degree in Business Administration, Information Technology, Computer Science, Project Management, or related field.
• 5+ years of experience as an IT Change Manager, preferably in large‑scale ERP or CRM environments.
• Strong understanding of Salesforce platform architecture and release management.
• Experience with ITIL or other ITSM frameworks.
• Familiarity with tools like Salesforce DX, Copado, ServiceNow, and/or Azure DevOps.
• Excellent communication, facilitation, and stakeholder management skills.
• Occasional onsire client visits may be required.
• Preferred: Salesforce certifications (e.g., Administrator, Platform App Builder, or Change Management Specialist).
• Experience with Agile or DevOps environments.
• Background in enterprise transformation or digital modernization projects.

About PLATO

Who We Are PLATO is a software testing and technology services company trusted by clients around the world. In addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train‑and‑employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality‑centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience. We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality‑centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.