IT Business Analyst (Policy Administration)

Manulife; Toronto; Hybrid; CAD 75,000 - 141,000; Full time

Job summary

A leading financial services provider is looking for a Business Systems Analyst in Toronto. The role involves collaborating with cross-functional teams to deliver impactful digital solutions in life insurance. Candidates should have strong analytical skills, a background in insurance operations, and experience with Policy Admin systems. This position offers a hybrid work arrangement and a competitive salary range of $75,880 to $140,920 CAD.

Benefits

Customizable health and wellness benefits

Pension and share ownership plan

Generous paid time off program

Qualifications

• Strong understanding of life insurance operations and product development.
• Experience with Policy Admin systems required.
• Must have an Actuarial or strong Mathematical background.
• 5+ years IT industry experience.
• 2-3 years of experience in Insurance or Banking sectors preferred.
• 1-2 years of business analysis experience supporting projects.
• Knowledge of system design and testing processes.
• Experience in Agile SCRUM environment.

Responsibilities

• Collaborate with cross-functional teams to define Epics and User Stories.
• Translate life insurance product specifications into technical designs.
• Support test planning and execution to validate system solutions.
• Perform analysis of complex system calculations.
• Enhance workflows in alignment with business strategy.

Skills

Strong understanding of individual life insurance operations

Experience with Policy Admin systems

Actuarial or strong Mathematical background

5+ years IT industry experience

2-3 years in Insurance or Banking and Financial sectors

1–2 years of progressive business analysis experience

Demonstrated ability to work independently

Foundational knowledge of system design

Agile team experience

Proficiency in Microsoft Office, JIRA

Education

Bachelor’s degree in a related field

Job description

Are you a self-starter who thrives on details and curiosity, passionate about delivering quality systems to support insurance sales? We are seeking a talented and experienced Business Systems Analyst to join our dynamic team. You will work closely with cross-functional teams to deliver transformative and impactful digital solutions.

Join the Policy Admin Team

Supporting the development of life insurance new and enforce products on a vendor platform and all other system connections (such as but not limited to New Business, Compensation, Customer/Broker Servicing portal, Accounting, Valuations, Correspondence, Reports, etc.) to support the sales and post sales insurance policies.

This role offers a dynamic opportunity to collaborate with various partners to elicit and understand business needs. The Business Systems Analyst (BSA) will act as a key liaison between business and technology, translating product specifications into actionable technical requirements and ensuring successful delivery of system functionalities and product development.

Work location: Toronto - Canada or Boston - USA

Work arrangement: Hybrid - 3 days in office, 2 days from Home.

Remote working option is not available.

Position Responsibilities:

• Collaborate with Product Owners, Engineers, Quality Engineers, Business partners, and Scrum teams to define Epics, Features, and detailed User Stories.

• Translate life insurance product specifications into technical requirements and system designs.

• Collaborate to help develop and execute test strategies, plans, and acceptance criteria for product implementations and system enhancements.

• Understand testing requirements and build and support test planning and execution to validate that system solutions meet the business requirements.

• Perform analysis of complex system calculations including actuarial rate models, identify root cause of problems, and contribute to development of technical solutions.

• Partner with internal teams and external vendors to ensure alignment with business needs and IT standards.

• Support system, regression, and user acceptance testing activities.

• Enhance workflows and processes in alignment with business and technical strategy.

• Monitor industry trends and contribute to communities of practice.

• Manage multiple initiatives concurrently and navigate ambiguity with a customer-centric mindset.

Required Qualifications:

• Strong understanding of individual life insurance operations and product development.

• Must have experience with Policy Admin systems.

• Must have Actuarial or strong Mathematical background.

• 5+ years IT industry experience

• 2-3 years of experience in Insurance or Banking and Financial sectors is highly preferred

• 1–2 years of progressive business analysis experience supporting small to medium-sized projects.

• Demonstrated ability to work independently and collaboratively across teams.

• Foundational knowledge of system design and testing processes.

• Agile team experience where responsibilities include the planning and delivery of user stories in an Agile SCRUM environment

• Proficiency in systems design, structured analysis, and testing methodologies.

• Strong analytical, planning, and organizational skills to support multiple initiatives.

• Effective communication and stakeholder engagement across cross-functional and geographically dispersed teams.

• Demonstrable ability to work independently, as well as in a team environment with geographically dispersed Business partners and peers.

• Skilled in Microsoft Office tools (Word, Excel), JIRA.

• Proven ability to leverage emerging market trends including adoption of tools and best practices using Generative AI to transform Business analysis and product delivery.

• Ability to manage competing priorities and adapt to a fast-paced environment.

• Awareness of organizational dynamics and informal structures.

Preferred Qualifications:

• Bachelor’s degree in a related field.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$75,880.00 CAD - $140,920.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.