IT Business Analyst

Manulife; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading financial services company in Toronto is seeking an IT Business Analyst to influence technical and business projects within the Legal, Compliance, and Government Relations teams. Responsibilities include managing application support and collaborating with management to solve business challenges. Candidates should have 3-5 years of related experience and proficiency in SQL and Azure. This role ensures support in a flexible and inclusive environment.

Benefits

Career growth opportunities

Flexible work environment

Global team support

Qualifications

• Minimum of 3-5 years of experience in application development or providing technical support.
• Experience with relational database structures with SQL.
• Proficiency in Azure or other cloud-based platforms.

Responsibilities

• In charge of application support and delivering technical and business projects.
• Researches and analyzes opportunities for improvement.
• Collaborates with management to document business challenges.

Skills

Application development

Technical support

SQL

MS SQL

.NET

JavaScript

Azure

Jira

ServiceNow

Education

Applicable undergraduate degree or equivalent work experience

Job description

Manulife is seeking to hire an IT Business Analyst, to become a influence in the technical and business projects with Legal, Compliance, and Government Relations teams.

Join forces with management to explore business problems, define requirements, and manage post-implementation support.

Position Responsibilities

• In charge of application support and delivering technical and business projects among different partners; generating analysis to enhance processes and projects within the Legal, Compliance, and Government Relations (LCG) portfolio.

• Performs application support daily for numerous LCG applications which consist of on-prem and vendor SaaS applications

• Researches and analyzes opportunities for improvement, conducts analysis, recommends and facilitates efficiency improvements

• Formulates business and technical requirement documents and specifications

• Collaborates with the management team to investigate and document business challenges related to workflow procedures and processes

Required Qualifications

• Minimum of 3-5 years of work experience in application development or providing technical support for applications

• Experience with relational database structures and methodologies with SQL

• Development and Database: MS SQL, Visual Studio, .NET or similar, JavaScript

• Platforms and Tools: Proficiency in Azure or other cloud-based platforms, Jira, and incident/change tracking solutions such as ServiceNow

• Previous experience with managing changes, addressing problems, and handling incidents

• Applicable undergraduate degree or equivalent work experience

Preferred Qualifications

• Good communication skills needed to effectively communicate information clearly and tactfully through both written and verbal means.

• You embody operational service improvement. This is integral to your identity and with your support we will ensure the team is operating as efficiently as anticipated.

• Possessing the ability to influence others, get it done together, negotiate, build bridges, adapt to change, and overcome barriers

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

• Customer-focused, committed to serving clients, proactive, creative problem solver

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail].