IT Business Analyst

Manulife; Southwestern Ontario; On-site; CAD 75,000 - 141,000; Full time

Job summary

A leading financial services provider in Canada is seeking an experienced IT Business Analyst to enhance processes and support application development within the Legal, Compliance, and Government Relations teams. You will collaborate with management, analyze business challenges, and define requirements. This hybrid role offers a salary range of $75,880 - $140,920 CAD and various employee benefits.

Benefits

Health insurance

Dental and mental health benefits

Generous paid time off

Qualifications

• Minimum of 3-5 years of work experience in application development or providing technical support for applications.
• Experience with relational database structures and methodologies with SQL.
• Proficiency in Azure or other cloud-based platforms.
• Good communication skills needed to effectively communicate information.

Responsibilities

• In charge of application support and delivering technical and business projects.
• Conducts analysis to enhance processes and projects.
• Collaborates with management to investigate business challenges.

Skills

Application development experience

Technical support for applications

SQL proficiency

MS SQL knowledge

Visual Studio familiarity

Cloud platforms proficiency

Experience with Jira

Education

Applicable undergraduate degree or equivalent work experience

Tools

ServiceNow

Azure

Job description

Manulife IT Business Analyst

Manulife is seeking to hire an IT Business Analyst, to become an influence in the technical and business projects with Legal, Compliance, and Government Relations teams.

Join forces with management to explore business problems, define requirements, and manage post‑implementation support.

Position Responsibilities

• In charge of application support and delivering technical and business projects among different partners; generating analysis to enhance processes and projects within the Legal, Compliance, and Government Relations (LCG) portfolio.
• Performs application support daily for numerous LCG applications which consist of on‑prem and vendor SaaS applications.
• Researches and analyzes opportunities for improvement, conducts analysis, recommends and facilitates efficiency improvements.
• Formulates business and technical requirement documents and specifications.
• Collaborates with the management team to investigate and document business challenges related to workflow procedures and processes.

Required Qualifications

• Minimum of 3-5 years of work experience in application development or providing technical support for applications.
• Experience with relational database structures and methodologies with SQL.
• Development and Database: MS SQL, Visual Studio, .NET or similar, JavaScript.
• Platforms and Tools: Proficiency in Azure or other cloud‑based platforms, Jira, and incident/change tracking solutions such as ServiceNow.
• Previous experience with managing changes, addressing problems, and handling incidents.
• Applicable undergraduate degree or equivalent work experience.

Preferred Qualifications

• Good communication skills needed to effectively communicate information clearly and tactfully through both written and verbal means.
• You embody operational service improvement. This is integral to your identity and with your support we will ensure the team is operating as efficiently as anticipated.
• Possessing the ability to influence others, get it done together, negotiate, build bridges, adapt to change, and overcome barriers.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• Customer‑focused, committed to serving clients, proactive, creative problem solver.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$75,880.00 CAD - $140,920.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S‑specific paid time off provisions.