IT Auxiliary Support and Social Media Coordinator

ILSC Education Group; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading education provider in Toronto is looking for a part-time IT Auxiliary Support and Social Media Coordinator. This dual role requires hands-on IT support for staff and fun social media content creation. It calls for a proactive individual with strong communication skills and technical expertise in Windows and social media platforms. The position is 24 hours weekly, combining technical support duties with creative social media responsibilities, providing a unique experience in a vibrant educational environment.

Qualifications

• Proficient in English – both oral and written.
• Ability to work independently and in a team.
• Dedicated, professional approach with a proven customer focus.

Responsibilities

• Coordinate with Systems Support team to manage local IT infrastructure.
• Identify and resolve hardware and software issues.
• Act as liaison during major production issues and upgrades.

Skills

Experience with Microsoft Windows 10/11

Strong communication skills

Multi-tasker with strong attention to detail

Excellent organizational and computer skills

Knowledge of social media

Education

Post-secondary education preferred

Tools

MS Exchange/Outlook

Job description

Role

IT Auxiliary Support and Social Media Coordinator

Reports to

IT: Manager, Systems Technology; SM, Greystone College Director

Location

Toronto, Ontario

Description

The ILSC Toronto/Greystone Toronto IT Auxiliary support and Social Media Coordinator is a on-campus dual role, part-time, hourly position with 24 hours of work per week.

IT Auxiliary Support Role

Reporting to the Manager, Systems Technology, this role works with the systems support team. Responsibilities include coordination with key members of the Systems Support team to manage local hardware, software and IT infrastructure on the campus where this role physically resides. This role requires an organized, motivated individual who can communicate at all levels within the organization. The person will translate business needs into technical solutions for client groups, recommend practical solutions, and coordinate with fellow team members on the Systems Support team. Scheduled hours: 4 hours per day, Monday to Friday, 8:30 AM to 12:30 PM (20 hours per week).

Job Duties

• Identifies issues staff are having with hardware, software and resolves where possible.
• Acts as the primary local escalation point to the Systems Support team.
• Logs into the ServiceDesk ticket management system to review, resolve, and/or elevate tickets for the local campus.
• Participates in evaluation, recommendation, piloting, testing and launch of new hardware, software and apps.
• Participates in various IT initiatives, helpdesk/desktop projects and research assigned.
• Is the liaison with the Systems Team and primary communication point to local staff during major production issues, upgrades, or scheduled downtime.
• Researches questions using online searches, manuals, publications, and a variety of resources including other IT staff and vendors to troubleshoot and answer customer questions.
• Manages, maintains and improves technical documentation.
• Coordinates with vendors and service providers for in‑warranty hardware replacement and service.
• Follows standard guidelines to install and configure new equipment and peripherals, moving and updating equipment for regular replacement and to accommodate staff moves and changes.
• Think outside the box to help improve processes, implement new technologies and develop innovative solutions.
• Builds positive relationships and works to maintain effective relationships or networks with internal or external partners whose cooperation is important to present/future success.
• Team‑oriented and shows initiative and creativity.

Essential Qualifications, Skills, and Attributes

• Experience with Microsoft Windows 10/11, Office products 2019 & 365, Apple OSX.
• Windows Active Directory User and Computer Administration desirable.
• MS Exchange/Outlook user account administration.
• Experience with 365 in a hybrid platform desirable.
• Familiar with media streaming devices and systems.
• Able to prioritize expectations and recognize when issues/events may affect delivery.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Proficient in English – both oral and written.
• Ability to work independently and in a team.
• Dedicated, professional approach with a proven customer focus.

Social Media Coordinator Role

The Social Media Coordinator role is an integral member of the social media team in Toronto, liaising with the Student Services department, teachers, managers and ILSC and Greystone College students in an effort to create, record, document and post social media content for school activities, moments, and events. Your hours for this role will be flexible, between Monday to Friday depending on the content cycle worked before or after your scheduled IT hours, totaling 4 hours per week.

Job Duties

• Research audience preferences and discover current trends.
• Liaise with the student services team to stay updated on local events and content‑rich opportunities.
• Accompany teachers and students on chosen activities, attend scheduled school events, strategically place yourself in content‑rich areas of the school at various times to capture unplanned content.
• Create engaging text, image and video content.
• Design posts to sustain readers’ curiosity and create buzz.
• Measure web traffic.
• Stay up-to-date with changes in all social platforms ensuring maximum effectiveness.
• Commit to the pre‑planned posting schedule, considering web traffic and customer engagement metrics.
• Oversee social media accounts’ layout.
• Suggest new ways to attract funds, such as promotions and competitions.

Essential Qualifications, Skills, and Attributes

• Strong communication skills.
• Multi‑tasker with strong attention to detail.
• Excellent organizational and computer skills.
• Strong problem‑solving and critical thinking skills.
• Collaborative and adaptable.
• Knowledge of social media and marketing contents.
• A self‑starter who works well individually and in groups.

Education and Experience Required

• Post‑secondary education preferred.
• Experience in social media and customer service, preferably in an international environment.

Contact Information

While we thank all applicants, only those who are shortlisted will be contacted.

About ILSC, ELS, Greystone College & Greystone Institute

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life‑changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English‑speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane. In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life‑changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top‑quality English language programs. ELS now has the most extensive network of on‑campus English language programs and University partners, across the USA.

Our Mission

To provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

Our Core Values

PASSION: To enrich & transform people’s lives.

INNOVATION: To evolve through creativity & diversity.

RESPECT: To treat everyone with compassion & dignity.

COLLABORATION: To build community & achieve more together.

INTEGRITY: To act responsibly & ethically in everything we do.

Equal Employment Opportunity Statement

ELS, ILSC and Greystone College are committed to providing a barrier‑free environment and are proud to be Equal Employment Opportunity employers. If you need assistance or accommodation due to a disability, you may contact HR at [e-mail].