IT Automation Developer – Microsoft AI & Low-Code Platform

BlackBerry Inc.; Southwestern Ontario; On-site; CAD 90,000 - 126,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement plan

Employee share purchase program

Paid time off

Job summary

BlackBerry Inc. is seeking a hands-on IT Automation Developer to design, build, and maintain automations that streamline IT services and business operations. You will work across Microsoft's low-code and pro-code ecosystem to replace manual processes with scalable AI-powered workflows.

You’ll join a maker-focused IT team, collaborating with stakeholders to turn messy processes into reliable automated solutions and grow into AI-assisted tooling and intelligent workflow design.

Qualifications

• 5+ years in IT operations, with automation progression.
• Hands-on with Power Automate, Logic Apps, Copilot Studio or Azure Functions.
• PowerShell or Python automation experience.
• Knowledge of IAM: AD/Entra ID, OAuth, SAML, SSO, MFA, PKI.
• Familiar with ITIL and ITSM tools like ServiceNow or Jira.
• Strong communication and collaboration skills.

Responsibilities

• Build and maintain intelligent automations using Power Automate, Logic Apps, Copilot Studio, and Azure Functions.
• Design Copilot Studio agents and chatbots for self-service IT support.
• Create and manage integrations between Microsoft 365, Entra ID, ITSM platforms (ServiceNow, Jira) and other systems.
• Migrate legacy workflows to modern cloud-based automation within Microsoft ecosystem.
• Partner with IT service owners and stakeholders to identify opportunities and deliver solutions.
• Explore AI capabilities to add intelligence to workflows.
• Ensure health and compliance by following security standards and governance.
• Communicate technical concepts to technical and non-technical audiences.

Skills

Power Automate

Logic Apps

Copilot Studio

Azure Functions

PowerShell

Python

REST APIs

Entra ID / Active Directory

ITSM integrations (ServiceNow, Jira)

AI & automation mindset

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Jira

ServiceNow

GitHub Copilot

Power Apps

Job description

About the Role

BlackBerry's IT team is looking for a hands-on IT Automation Developer to design, build, and maintain intelligent automations that streamline how we deliver IT services and support business operations. You'll work across Microsoft's low-code and pro-code ecosystem — Power Automate, Copilot Studio, Logic Apps, and Azure Functions — to replace manual processes with smart, scalable workflows powered by AI. This role sits at the intersection of IT operations and solution development. You don't need to be a traditional software developer — but you do need a builder's mindset, a passion for automation, and a desire to push into AI-assisted tooling and intelligent workflow design.

Who You Are

You might be a systems administrator, IT analyst, or technical support specialist who has started building automations, scripts, or tools to make your team's life easier. You've probably automated onboarding tasks, built PowerShell scripts to manage Active Directory, created approval flows, or configured integrations between IT platforms. You're curious about AI and low-code platforms, and you're ready to make automation and intelligent solutions your full-time focus. You thrive on solving real business problems — not on theoretical research. You're comfortable learning new tools quickly, and you enjoy partnering with stakeholders to turn messy manual processes into clean, reliable, automated ones.

Key Responsibilities

• Build and maintain intelligent automations using Power Automate, Logic Apps, Copilot Studio, and Azure Functions to improve the speed, reliability, and user experience of IT and business processes.
• Design and configure Copilot Studio agents and chatbots that provide intelligent self-service IT support to employees across the organization.
• Create and manage integrations between Microsoft 365, Entra ID, ITSM platforms (e.g., ServiceNow, Jira), and other enterprise systems using connectors, APIs, and Logic Apps.
• Migrate legacy workflow and forms systems to modern cloud-based automation platforms within the Microsoft ecosystem.
• Partner with IT service owners and business stakeholders — including Product Engineering, Customer Support, and Sales Operations — to identify automation opportunities, gather requirements, and deliver solutions.
• Explore and implement AI capabilities such as Azure AI services, and Microsoft Copilot features to add intelligence to workflows (e.g., classification, extraction, natural language interfaces).
• Ensure solution health and compliance by following security standards, identity management best practices, and organizational governance policies.
• Communicate technical concepts clearly to both technical and non-technical audiences, translating business needs into actionable technical solutions.

Required Skills & Experience

• 5+ years of experience in IT operations, systems administration, or technical support, with demonstrated progression into automation, scripting, or solution development.
• Hands-on experience with one or more: Power Automate, Power Apps, Copilot Studio, Logic Apps, or Azure Functions.
• Scripting and automation experience using PowerShell, Python, or similar languages to automate IT tasks and processes.
• Working knowledge of identity and access management: Active Directory, Entra ID, OAuth, SAML, SSO, MFA, or PKI.
• Familiarity with ITSM processes and platforms such as ServiceNow, Jira, or similar; general understanding of ITIL practices (certification is a plus).
• Strong communication and collaboration skills — comfortable working with IT professionals, senior management, auditors, vendors, and non-technical business users.
• Excellent problem-solving ability with a knack for breaking down complex manual processes into clean, automated solutions.
• Customer service orientation with a strong sense of urgency and the ability to balance multiple priorities in a dynamic environment.
• Nice to Have Exposure to advanced integration patterns: MCP, multi-agent orchestration, or event-driven architectures — or a strong willingness to learn them.
• Experience administering or managing M365 tenants, Entra ID, or Azure subscriptions.
• Experience with REST APIs, JSON, and webhook-based integrations.
• Familiarity with Azure services (Azure Functions, Azure AI, Azure Service Bus, Key Vault).
• Experience with AI-assisted productivity tools (e.g., Microsoft Copilot, GitHub Copilot, ChatGPT) to accelerate your work.

Education

A degree in Computer Science, Information Technology, or a related field is an asset — but equivalent hands‑on experience is equally valued. If you've spent years solving real IT problems and building automations, we want to hear from you.

Why This Role?

Build, don't just maintain. This is a maker role — you'll design and ship solutions that thousands of employees interact with every day. Grow into AI and advanced automation. You'll work with cutting‑edge Microsoft AI tooling (Copilot Studio, Azure AI) and have the opportunity to develop skills in areas like multi‑agent orchestration and MCP. High visibility, real impact. Your automations will directly improve how BlackBerry delivers IT services, supports customers, and operates at scale.

Scheduled Weekly Hours: 40

Compensation Hiring Base Salary Range: $90,000.00 - $126,000.00

Please be advised that the compensation hiring range indicated herein is provided solely as a good‑faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate’s qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

Bonus: The BlackBerry Variable Incentive Pay (VIP) program is an organization‑wide bonus incentive program which aims to reward full‑time eligible employees for their contribution to BlackBerry’s success. VIP payments are made in addition to base salary and factor in company’s performance as a way for employees to share in BlackBerry’s achievements.

Benefits

• coverage for medical
• coverage for dental
• coverage for vision
• coverage for life
• coverage for disability insurance
• coverage for retirement
• employee share purchase program
• paid‑time‑off

Disclosure of Position Status: This is an active opening. We are seeking to fill this position immediately

Disclosure of Artificial Intelligence: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.

It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. EEO Minorities/Females/Protected Veteran/Disabled BlackBerry strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the selection process. Should you require an accommodation, please contact [e-mail] or contact our HR department by calling 1-519-888-7465. We will reply to your request as soon as possible.