IT Analyst

KEV Group; Toronto; Hybrid; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Hybrid work environment

Professional development

Job summary

KEV Group is seeking an Information Technology Analyst to keep corporate systems running, administering Microsoft 365, Azure, and Intune. You’ll support end users, manage SaaS apps, handle hardware provisioning, and maintain IT documentation across North America.

You will join a team that values security, reliability, and scalable cloud-native practices, with a hybrid work environment and ongoing professional development opportunities.

Qualifications

• 3–5 years in corporate IT support or systems administration.
• Troubleshooting Windows/macOS hardware and software, mobile devices, and printers.
• Hands-on administration of Microsoft 365, Azure, Entra ID, Intune, and Power Automate.
• Experience managing SaaS apps with SSO/SCIM provisioning and license management.
• Networking fundamentals (DHCP, DNS, TCP/IP, VPN).
• Experience with phone systems and remote support tools.
• ITSM tools such as Jira and Freshworks.
• PowerShell scripting is an asset; Microsoft certifications are assets.
• Customer-service mindset, strong communication, and problem-solving skills.
• Attention to detail, time management, and multi-tasking ability.

Responsibilities

• Provide first- and second-level hardware and software support for laptops, devices, peripherals, and apps.
• Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) including identities and licenses.
• Manage Azure and Entra ID for identity, MFA, and SSO across apps.
• Enroll and secure Windows/macOS/mobile devices with Intune and policy configurations.
• Own SaaS application lifecycle: evaluate, provision, monitor usage, renewals, deprovision.
• Procure, image, deploy, and maintain end-user hardware and software components.
• Respond to IT service requests and prioritize within SLAs; maintain IT docs and guides.
• Gather data, diagnose problems, and track hardware and software licenses.

Skills

Troubleshooting

Windows/macOS admin

IT support experience

Power Automate

Strong communication

Tools

Jira

Freshworks

PowerShell

Intune

Azure

Entra ID

Microsoft 365

Job description

Who We Are

At KEV, we build mission-critical financial software for K–12schools on amassive scale. Our platform delivers real-time control and visibility into every dollar collected, whether cash, check, or digital, replacing fragmented workflows with secure, modern systems.

Trusted by 27,000 K–12 schools and districts managing over $8B annually, KEV operates at the intersection of payments, accounting, and reporting—where complexity is high and engineering excellence matters. Headquartered in Toronto with teams across North America, we are scaling fast and investing deeply in cloud-native, data-driven technology.

If you want to build high-impact SaaS products that solve hard problems, scale with purpose, and make your work matter in public education, KEV is the place to do it.

About the Role

As part of the Technology Operations group, the Information Technology Analyst keeps systems and services running smoothly across the organization, with a focus on corporate IT support. You’ll administer our Microsoft 365, Azure, and Intune environment, manage our growing portfolio of SaaS applications, provide hands‑on hardware and software support to corporate end users, and keep our IT documentation and processes current and useful.

How You’llContribute

• Provide first- and second-level hardware and software support for laptops, mobile devices, peripherals, and business applications — in person and remotely

• Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) — user accounts, licensing, groups, and security settings

• Manage Azure and Entra ID — identity, conditional access, MFA, and single sign-on for corporate applications

• Enroll, configure, and secure Windows, macOS, and mobile devices with Microsoft Intune — compliance policies, configuration profiles, and app deployment

• Own the SaaS application lifecycle — evaluate, provision, integrate, monitor usage, manage renewals, and deprovision

• Procure, image, deploy, and maintain end‑user hardware, network, and software components

• Assess our information systems, identify gaps, test new technologies, and lead upgrade and migration projects

• Respond promptly to IT service requests, support employees across the company, and prioritize issues within defined SLAs

• Maintain IT documentation and create end‑user how‑to guides and knowledge base content

• Gather and analyze data to diagnose problems with computer systems

• Maintain hardware asset inventory and track SaaS and software licenses, renewals, and spend

• Manage onboarding and offboarding — account provisioning, device setup, and access removal across Microsoft 365 and SaaS applications

• Integrate systems and automate common tasks to improve efficiency and reduce manual error

Who You Are

• 3–5 years in corporate IT support or systems administration

• Strong troubleshooting skills across Windows and macOS hardware and software, mobile devices, and printers

• Hands‑on administration experience with Microsoft 365, Azure, Entra ID, Intune, and Power Automate

• Experience managing SaaS applications, including SSO/SCIM provisioning and license management

• Knowledge of networking fundamentals — DHCP, DNS, TCP/IP, and VPN

• Experience with phone systems and remote support tools

• Comfort with ITSM tools such as Jira and Freshworks

• PowerShell scripting experience is an asset

• Microsoft certifications (e.g., MD-102, MS-102, AZ-104) are an asset

• A customer‑service mindset — patient, approachable, and able to explain technical issues in plain language

• Strong verbal and written communication skills

• Sharp problem‑solving and critical‑thinking skills

• Attention to detail and the ability to work well under pressure

• Strong time‑management skills and the ability to multitask

• Ability to prioritize competing tasks and requests based on business impact and urgency

What We Offer

• Competitive compensation
• Meaningful health and dental benefits
• Retirement savings support, including RRSP matching in Canada and 401(k) contributions in the U.S.
• Professional development and continuing education opportunities
• Hybrid and flexible work environment
• Flexible PTO with close to 4 weeks of vacation and a company‑wide holiday closure
• Collaborative, supportive colleagues

Salary Range - $65,000 - 80,000

Note: We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors, including skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed above.

Why You’ll Love Working at KEV

• Make a real difference every day – At KEV, your work supports children, parents, and schools across North America. We don’t just build software, we create solutions that simplify lives and strengthen communities. Our mission is rooted in impact, and every team member plays a vital role in shaping the future of K‑12 education.
• The KEV Way – At KEV, you’ll never feel stuck in the status quo. You’ll be part of a team that’s constantly questioning, improving, and innovating—always with one guiding focus: How does this help our schools and the students they serve?
• Grow with us – We’re scaling fast, and so are our people. At KEV, you’ll have real opportunities to learn, develop, and shape your career. Whether advancing in your role or exploring a new path, you’ll be supported every step of the way.
• Work alongside excellence – You’ll be part of a team with integrity who treat their colleagues with respect. who are accomplished but humble, collaborative but accountable. It’s a place where you can do your best work while feeling supported and inspired by the people around you.
• Celebrate Community and Culture – At KEV, we connect, recognize, and celebrate our people. Join Club KEV for team‑building fun, hear directly from customers in our Voice of Customer Series , stay aligned with Monthly Townhalls , and be inspired by the KEVite Awards , where top contributors are recognized by their peers.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by an individual joining the KEV team in this or any other capacity.

KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with your recruiter.

KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

KEV may use AI-enabled tools to support components of our recruitment process. These tools are used to support human decision making. All hiring decisions are made by our People and Culture team in partnership with Hiring Managers.