IT Analyst

goeasy; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading alternative lender in Mississauga seeks an IT Analyst to provide customer-focused technical support. Responsibilities include resolving escalated Deskside Support issues and managing desktop and mobile device installations. The ideal candidate has experience with Windows 10 and Active Directory, and must work onsite five days a week. The company offers competitive perks and a collaborative work culture.

Benefits

RRSP matching

Annual bonus

Employee discounts

Company-paid volunteer days

24/7 healthcare access

Tuition Assistance Program

Internal development training programs

Qualifications

• 1-2 years of technical support experience in a medium or large organization.
• Experience diagnosing and resolving desktop and mobile device issues.
• Ability to work five days onsite per week.

Responsibilities

• Respond to escalated Deskside Support problem tickets.
• Diagnose and resolve issues for desktops, laptops, and mobile devices.
• Provide clear advice to end users on technical inquiries.

Skills

Windows 10

Active Directory

MS Office 365

MS SharePoint

Ticketing systems

Android devices

iOS devices

SCCM

Mac OS

Education

Post-secondary or industry-recognized technical training

Job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

goeasy is seeking anITAnalystto work in our Mississauga Support Centre. You will report directly to the Manager, End User Operations working in a department in which roles and personnel will evolve as customer needs and technologies change. You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department to provide exceptional customer service to clients as well as the corporate office.

What will you be doing?

• Respond to escalated Deskside Support (Level 1/2) problem tickets from Service Desk agents or other channels (emails, MS Teams chats, etc.).
• Diagnose, analyze, and resolve small to medium complexity issues for desktops, laptops, mobile devices, printers, and meeting room technology by referencing documentation or leveraging prior experience.
• Deliver proactive, customer-focused support by anticipating and resolving problems while optimizing the use of computing resources.
• Provide clear advice and guidance to end users on all technical inquiries.
• Install and support applications and software on desktops, laptops, tablets, and mobile devices both onsite and remotely.
• Configure, deploy, maintain, and support desktops, laptops, printers, mobile devices, tablets, and office meeting room equipment onsite and remotely.
• Create and maintain knowledge articles for new and existing known errors to educate team members.
• Escalate complex issues to senior team members when necessary.
• Provide remote or on-site implementation support for hardware and software installations.

What experience do you have?

• Demonstrate expertise with Windows 10, Active Directory, MS Office 365, MS SharePoint, imaging systems, ticket updates within a ticketing system (FreshWorks or similar), and Android and iOS devices.
• Apply knowledge of SCCM in daily tasks.
• Bring 1–2 years of technical support experience in a medium-sized (100–500+ staff) or large (500–2,000+ staff) professional organization.
• Leverage knowledge of Mac OS as an asset.
• Hold post-secondary or industry-recognized technical training, or an equivalent combination of education and experience.

Given the needs of the role, you must be able towork five days onsite per week, from our Mississauga office.

Internal Applicants: please apply through thelinkand provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the‑art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.